Modern Business Statistics with Microsoft Office Excel (with XLSTAT Education Edition Printed Access Card) (MindTap Course List)
Modern Business Statistics with Microsoft Office Excel (with XLSTAT Education Edition Printed Access Card) (MindTap Course List)
6th Edition
ISBN: 9781337115186
Author: David R. Anderson, Dennis J. Sweeney, Thomas A. Williams, Jeffrey D. Camm, James J. Cochran
Publisher: Cengage Learning
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Question
Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

b.

To determine

Obtain the upper and lower control limits for a p chart.

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

d.

To determine

Obtain the upper and lower control limits for an np chart.

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

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