Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 2, Problem 12CT
Summary Introduction

To determine:

If it is necessary to follow a writing process when preparing a short message or a long message.

Introduction:

Writing process: The writing process consists of steps like planning, research, organization, writing, and revision.

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A writer compared letters and social media posts: “What is special about a letter is the time that is taken in creating a letter—that someone went to the trouble of finding a piece of paper, sitting down, crafting their thoughts, putting them on paper, and that they created this document really just for me. A letter is a very singular expression, it’s a unique document, and for that reason, to get it in the mail feels almost like a gift. . . . It’s a piece of paper that I can feel. . . . There’s a physical connection.”35 How might these observations apply to business letters? What other special traits can you identify (L.O. 1)
While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly.   1. What buffering technique are you using if you provide objective information in your opening?   a) Best news   b) Compliment   d) Facts     2. When presenting your reasons or explanations in a bad-news message, when is it appropriate to be specific?   a) When the reasons or explanations will allow you to appear as the “good guy”   b) When the reasons or explanations are confidential but won’t create legal liability   c) When the reasons or explanations are not confidential and will not create legal liability     Read each scenario, and then answer the corresponding question.   You recently interviewed a candidate for a position in your…
28*. The goals of writing routine replies and positive messages include being clear and brief, explaining your points of view without misperception and reassuring the reader. Also, to have the reader read the message, understand it, and view the information positively. It is also required to deemphasize any negative elements, build a good image of the writer and their organization and cement a good relationship between the writer and the reader. How many idea/ideas is/are correct? *         A.One idea is correct       B.Two ideas are correct       C.Three ideas are correct       D.Four ideas are correct       E.All the ideas are correct

Chapter 2 Solutions

Essentials of Business Communication (MindTap Course List)

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