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Automotive Technology: A Systems A...

6th Edition
Jack Erjavec + 1 other
ISBN: 9781133612315

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BuyFindarrow_forward

Automotive Technology: A Systems A...

6th Edition
Jack Erjavec + 1 other
ISBN: 9781133612315
Textbook Problem

Technician A always speaks to customers with his arms folded across his chest because he does not know what else to do with them. Technician B always tries to fully comprehend the message by asking questions about it and gathering as many details as possible. Who is correct?

  1. Technician A only

  • Technician B only
  • Both A and B
  • Neither A nor B
  • To determine

    The technicians with correct approach.

    Explanation

    Given information:

    Technician A always speaks to customers with his arms folded across his chest because he does not know what else to do with them. Technician B always tries to fully comprehend the message by asking questions about it and gathering as many details as possible.

    Technician B gesture shows that he is ready to listen and understand the problem...

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