Principles of Information Systems (MindTap Course List)
Principles of Information Systems (MindTap Course List)
12th Edition
ISBN: 9781285867168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 2, Problem 8SAT
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“Total quality management” is the management approach used for long-term organizational success through satisfying customer needs.

Hence, the correct option is “D”.

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