27th Edition
WARREN + 5 others
ISBN: 9781337272094




27th Edition
WARREN + 5 others
ISBN: 9781337272094
Textbook Problem

Nonfinancial performance measures

 Alpha University wants to monitor the efficiency and quality of its course registration process.

 a.    Identify three input and three output measures for this process.

 b.    Why would Alpha University use min financial measures for monitoring this process?


To determine


The series of activities in order to perform a task is called a process. For example, for the customer service activity, number of employees is the inputs, and friendly service experience for the customer is the output.

To identify: The three input, and three output measures for the registration process.


The three input measures for the registration process are as follows:

  • Registration staffing per student
  • Training hours per registration personnel
  • Number of hours per day registration is available


To determine

To identify: The reason behind using the non-financial measures by the University A for monitoring the registration process.

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