Berkeley College wants to monitor the efficiency and quality of its course registration process.  Please identify two input and two output measures for this process.  Please explain why Berkeley College would use nonfinancial measures for this process.

Contemporary Auditing
11th Edition
ISBN:9781337650380
Author:KNAPP
Publisher:KNAPP
Chapter4: Ethical Responsibilities Of Accountants
Section4.7: Zane Corbin, Accounting Major
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Berkeley College wants to monitor the efficiency and quality of its course registration process.  Please identify two input and two output measures for this process.  Please explain why Berkeley College would use nonfinancial measures for this process. 

Expert Solution
Step 1

Possible Input Measures

1.Registration staffing per student

2.Technology investment per period for the registration process

3.Training hours per registration personnel

4.Amount of faculty staffing

 

Possible Output Measures

1.Cycle time for a student to register for classes

2.Number of times a course is unavailable

3.Number of separate registration events or steps (log-on or line waits) per student

4.Number of registration errors

 

 

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