Sunshield Insurance takes 15 days to make payments on insurance claims. Claims are processed through three departments: data input, claims audit, and claims adjustment. The three departments are located in different buildings, approximately one hour apart from each other. Claims are processed in batches of 200. Each batch of 200 claims moves through three departments on a wheeled cart. Management is concerned about customer dissatisfaction. Hence, the implementation of the following measures is adopt by the management to reduce lead time. Adopt just-in-time principles in its claims payment operations Switching from paper forms to electronic forms Design claims payment "cells" that are organized around different types of insurance products or customers rather than processes Implement a "pull" scheduling processes. Please provide explanation for each measure on how it reduces the lead time of Sunshield. Thanks
Sunshield Insurance takes 15 days to make payments on insurance claims. Claims are processed through three departments: data input, claims audit, and claims adjustment. The three departments are located in different buildings, approximately one hour apart from each other. Claims are processed in batches of 200. Each batch of 200 claims moves through three departments on a wheeled cart. Management is concerned about customer dissatisfaction. Hence, the implementation of the following measures is adopt by the management to reduce lead time. Adopt just-in-time principles in its claims payment operations Switching from paper forms to electronic forms Design claims payment "cells" that are organized around different types of insurance products or customers rather than processes Implement a "pull" scheduling processes. Please provide explanation for each measure on how it reduces the lead time of Sunshield. Thanks
Managerial Accounting
15th Edition
ISBN:9781337912020
Author:Carl Warren, Ph.d. Cma William B. Tayler
Publisher:Carl Warren, Ph.d. Cma William B. Tayler
Chapter13: Lean Manufacturing And Activity Analysis
Section: Chapter Questions
Problem 2MAD
Related questions
Question
Sunshield Insurance takes 15 days to make payments on insurance claims. Claims are processed through three departments: data input, claims audit, and claims adjustment. The three departments are located in different buildings, approximately one hour apart from each other. Claims are processed in batches of 200. Each batch of 200 claims moves through three departments on a wheeled cart. Management is concerned about customer dissatisfaction. Hence, the implementation of the following measures is adopt by the management to reduce lead time.
- Adopt just-in-time principles in its claims payment operations
- Switching from paper forms to electronic forms
- Design claims payment "cells" that are organized around different types of insurance products or customers rather than processes
- Implement a "pull" scheduling processes.
Please provide explanation for each measure on how it reduces the lead time of Sunshield. Thanks
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 3 steps with 3 images
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, accounting and related others by exploring similar questions and additional content below.Recommended textbooks for you
Managerial Accounting
Accounting
ISBN:
9781337912020
Author:
Carl Warren, Ph.d. Cma William B. Tayler
Publisher:
South-Western College Pub
Cornerstones of Cost Management (Cornerstones Ser…
Accounting
ISBN:
9781305970663
Author:
Don R. Hansen, Maryanne M. Mowen
Publisher:
Cengage Learning
Financial And Managerial Accounting
Accounting
ISBN:
9781337902663
Author:
WARREN, Carl S.
Publisher:
Cengage Learning,
Managerial Accounting
Accounting
ISBN:
9781337912020
Author:
Carl Warren, Ph.d. Cma William B. Tayler
Publisher:
South-Western College Pub
Cornerstones of Cost Management (Cornerstones Ser…
Accounting
ISBN:
9781305970663
Author:
Don R. Hansen, Maryanne M. Mowen
Publisher:
Cengage Learning
Financial And Managerial Accounting
Accounting
ISBN:
9781337902663
Author:
WARREN, Carl S.
Publisher:
Cengage Learning,
Auditing: A Risk Based-Approach (MindTap Course L…
Accounting
ISBN:
9781337619455
Author:
Karla M Johnstone, Audrey A. Gramling, Larry E. Rittenberg
Publisher:
Cengage Learning