To determine:
In which quadrant of Exhibit 3.7 would you place Cam? What are the steps that you recommend Cam consider to better connect with the employees who report to him?
Case Summary / Introduction:
In this mini case, there is a company RTZ corporation that approached Wheeling's consulting firm for surveying areas of improvement by showing manager and the company strengths and weakness and scoring managers on the basis of their employee engagement, their workload distribution, their reputation among their employees and overall as a manager. Zeitland from Wheeling's consulting asked employees to be brutally honest while giving scoring and feedback about their managers.
There is a manager Cam, who was hardworking, intelligent, dedicated and pushes his crew to work. But even after receiving good scores from the staff, the morale score was low for him. Many people were neutral when asked to score him as a competent manager.
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Management, Loose-Leaf Version
- Following is the Leadership Ethics Quiz. Circle the numbers to indicate how well each statement describes your current attitudes and behavior, or how you would behave if placed in the situation suggested by the statement. Response choices: 1=disagree strongly (DS); 2=disagree (D); 3=agree (A); 4=agree strongly (AS). No Statement DS D A AS 1 A small bribe to make a sale is entirely reasonable. 1 2 3 4 2 As the manager, I would have no problem in taking credit for an innovative idea of a subordinate. 1 2 3 4 3 If I were fired, I would be willing to get revenge on my employer by taking away trade secrets. 1 2 3 4 4 I would avoid hiring someone into the work group who might become a competitor for my position. 1 2 3 4 5 I deliberately give lower performance evaluations to subordinates who I dislike personally. 1 2 3 4 6 I typically play favorites within the group or team. 1 2 3…arrow_forwardThe CaseIn 2008, competition in the coffee business was heating up, and Starbucks’s performance had become disappointing. The firm’s stock was worth less than $10 per share by the end of the year. Anxious stockholders wondered whether Starbucks’s decline would continue or whether the once highflying company would return to its winning ways. Riding to the rescue was Howard Schultz, the charismatic and visionary founder of Starbucks who had stepped down as chief executive officer eight years earlier. Schultz again took the helm and worked to turn the company around by emphasizing its mission statement: “to inspire and nurture the human spirit—one person, one cup and one neighborhood at a time”. Food offerings were revamped to ensure that coffee—not breakfast sandwiches—were the primary aroma that tantalized customers within Starbucks’s outlets. By the time Starbucks’s fortieth anniversary arrived, Schultz had led his company to regain excellence, and its stock price was back above $35…arrow_forwardin 2008, competition in the coffee business was heating up, and Starbucks’s performance had become disappointing. The firm’s stock was worth less than $10 per share by the end of the year. Anxious stockholders wondered whether Starbucks’s decline would continue or whether the once highflying company would return to its winning ways. Riding to the rescue was Howard Schultz, the charismatic and visionary founder of Starbucks who had stepped down as chief executive officer eight years earlier. Schultz again took the helm and worked to turn the company around by emphasizing its mission statement: “to inspire and nurture the human spirit—one person, one cup and one neighborhood at a time”. Food offerings were revamped to ensure that coffee—not breakfast sandwiches—were the primary aroma that tantalized customers within Starbucks’s outlets. By the time Starbucks’s fortieth anniversary arrived, Schultz had led his company to regain excellence, and its stock price was back above $35 per share.…arrow_forward
- Responding to a Changing Industry Rockwater, a wholly owned subsidiary of Brown & Root/Halliburton, a global engineering and construction company, is a worldwide leader in underwater engineering and construction. Norman Chambers, hired as CEO in late 1989, knew that the industry’s competitive world had changed dramatically. “In the 1970s, we were a bunch of guys in wet suits diving off barges into the North Sea with burning torches,” Chambers said. But competition in the subsea contracting business had become keener in the 1980s, and many smaller companies left the industry. In addition, the focus of competition had shifted. Several leading oil companies wanted to develop long-term partnerships with their suppliers rather than choose suppliers based on low-price competition. With his senior management team, Chambers developed a vision: “As our customers’ preferred provider, we shall be the industry leader in providing the highest standards of safety and quality to our clients.” He…arrow_forwardHas Satya Nadella acted as a top leader of the company; if so, how? What is his vision and direction for Microsoft?arrow_forwardPlease original work. How managerial leadership can foster a high-performance culture. What is the role of managerial leadership in changing a corporate culture that is problematic? Identify leadership styles and organizational culture that helps with strategy execution. How COVID-19 global pandemic poses a challenge for organizations to develop a sound strategy.arrow_forward
- 9. A critique of the commitment of the company to the care of the natural environment; 10. What are the contextual factors driving BMW’s actions? 11. Who are the key constituents in the debate, and what are their goals for the program? What specifically are BMW’s goals?arrow_forwardHOWARD SCHULTZ GETS STARBUCKS PERKING AGAIN Background. By the time Howard Schultz stepped down as chief executive of Starbucks, in 2000, the coffee chain was one of the world's most recognizable brands—and on a steady trajectory of growth. Eight years later Starbucks was suffering from a rough economy and its own strategic missteps, and Schultz felt compelled to return to the CEO seat. His previous tenure had seen promising growth, but now he faced a challenging mission: to lead a turnaround of the company he had built. [Here are excerpts from Schultz's interview with Harvard Business Review:] HBR: We thought we knew the Howard Schultz story. You had a vision, built a successful company, and moved on. But then Starbucks ran into trouble, and two years ago you had to return as CEO. How hard has it been to get things right? Schultz: The past two years have been transformational for the company and, candidly, for me personally. When I returned, in January 2008, things were actually…arrow_forwardHOWARD SCHULTZ GETS STARBUCKS PERKING AGAIN Background. By the time Howard Schultz stepped down as chief executive of Starbucks, in 2000, the coffee chain was one of the world's most recognizable brands—and on a steady trajectory of growth. Eight years later Starbucks was suffering from a rough economy and its own strategic missteps, and Schultz felt compelled to return to the CEO seat. His previous tenure had seen promising growth, but now he faced a challenging mission: to lead a turnaround of the company he had built. [Here are excerpts from Schultz's interview with Harvard Business Review:] HBR: We thought we knew the Howard Schultz story. You had a vision, built a successful company, and moved on. But then Starbucks ran into trouble, and two years ago you had to return as CEO. How hard has it been to get things right? Schultz: The past two years have been transformational for the company and, candidly, for me personally. When I returned, in January 2008, things were actually…arrow_forward
- HOWARD SCHULTZ GETS STARBUCKS PERKING AGAIN Background. By the time Howard Schultz stepped down as chief executive of Starbucks, in 2000, the coffee chain was one of the world's most recognizable brands—and on a steady trajectory of growth. Eight years later Starbucks was suffering from a rough economy and its own strategic missteps, and Schultz felt compelled to return to the CEO seat. His previous tenure had seen promising growth, but now he faced a challenging mission: to lead a turnaround of the company he had built. [Here are excerpts from Schultz's interview with Harvard Business Review:] HBR: We thought we knew the Howard Schultz story. You had a vision, built a successful company, and moved on. But then Starbucks ran into trouble, and two years ago you had to return as CEO. How hard has it been to get things right? Schultz: The past two years have been transformational for the company and, candidly, for me personally. When I returned, in January 2008, things were actually…arrow_forwardHOWARD SCHULTZ GETS STARBUCKS PERKING AGAIN Background. By the time Howard Schultz stepped down as chief executive of Starbucks, in 2000, the coffee chain was one of the world's most recognizable brands—and on a steady trajectory of growth. Eight years later Starbucks was suffering from a rough economy and its own strategic missteps, and Schultz felt compelled to return to the CEO seat. His previous tenure had seen promising growth, but now he faced a challenging mission: to lead a turnaround of the company he had built. [Here are excerpts from Schultz's interview with Harvard Business Review:] HBR: We thought we knew the Howard Schultz story. You had a vision, built a successful company, and moved on. But then Starbucks ran into trouble, and two years ago you had to return as CEO. How hard has it been to get things right? Schultz: The past two years have been transformational for the company and, candidly, for me personally. When I returned, in January 2008, things were actually…arrow_forwardHOWARD SCHULTZ GETS STARBUCKS PERKING AGAIN Background. By the time Howard Schultz stepped down as chief executive of Starbucks, in 2000, the coffee chain was one of the world's most recognizable brands—and on a steady trajectory of growth. Eight years later Starbucks was suffering from a rough economy and its own strategic missteps, and Schultz felt compelled to return to the CEO seat. His previous tenure had seen promising growth, but now he faced a challenging mission: to lead a turnaround of the company he had built. [Here are excerpts from Schultz's interview with Harvard Business Review:] HBR: We thought we knew the Howard Schultz story. You had a vision, built a successful company, and moved on. But then Starbucks ran into trouble, and two years ago you had to return as CEO. How hard has it been to get things right? Schultz: The past two years have been transformational for the company and, candidly, for me personally. When I returned, in January 2008, things were actually…arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub