Difference between Efficiency MIS metrics and Effectiveness MIS metrics:

Efficiency MIS Metrics Effectiveness MIS Metrics
MIS Efficiency metrics measures the performance of MIS like throughput, transaction speed, and system availability. MIS Effectiveness metrics measures the impact that MIS has on business processes and activities which includes customer satisfaction and customer conversion rates.
Efficiency is focused on the extent to which a firm uses its resources in an optimal way. Effectiveness is focused on how well a firm achieves its goals and objectives.
Efficiency is addressed as doing things right. Effectiveness is addressed as doing the right things.
Efficiency MIS metrics focus on the technology itself and they do not always guarantee effectiveness. Effectiveness MIS metrics are determined according to an organization’s goals, strategies, and objectives.

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Chapter 3, Problem 2MBD

Chapter 4, Problem 2OC

Students have asked these similar questions

Managers may enhance performance analysis's comparability and clarity in several ways.2) In what ways can managers use the balanced scorecard to better comprehend and evaluate the needs of all of their constituents?

Managers may have a better grasp of the results of performance analyses by using a number of techniques that make comparing and contrasting results less of a challenge.Managers may benefit from a more holistic perspective and deeper analysis of stakeholder needs with the use of a balanced scorecard.

Using multiple approaches, managers may be able to more easily compare and comprehend the results of performance analyses.It's possible that using a balanced scorecard would aid managers in identifying and weighing the needs of all their constituents.

Chapter 4 Solutions

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Ch. 4 - Prob. 1OC Ch. 4 - Prob. 2OC Ch. 4 - Prob. 3OC Ch. 4 - Prob. 4OC Ch. 4 - Prob. 1CQ Ch. 4 - Prob. 2CQ Ch. 4 - Prob. 3CQ Ch. 4 - Prob. 1RQ Ch. 4 - Prob. 2RQ Ch. 4 - Prob. 3RQ

Ch. 4 - Prob. 4RQ Ch. 4 - Prob. 5RQ Ch. 4 - Prob. 6RQ Ch. 4 - Prob. 7RQ Ch. 4 - Prob. 8RQ Ch. 4 - Prob. 9RQ Ch. 4 - Prob. 2MBD Ch. 4 - Prob. 3MBD Ch. 4 - Prob. 4MBD Ch. 4 - Prob. 5MBD Ch. 4 - Prob. 6MBD

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Efficiency MIS Metrics	Effectiveness MIS Metrics
MIS Efficiency metrics measures the performance of MIS like throughput, transaction speed, and system availability.	MIS Effectiveness metrics measures the impact that MIS has on business processes and activities which includes customer satisfaction and customer conversion rates.
Efficiency is focused on the extent to which a firm uses its resources in an optimal way.	Effectiveness is focused on how well a firm achieves its goals and objectives.
Efficiency is addressed as doing things right.	Effectiveness is addressed as doing the right things.
Efficiency MIS metrics focus on the technology itself and they do not always guarantee effectiveness.	Effectiveness MIS metrics are determined according to an organization’s goals, strategies, and objectives.