Videos
Interpretation:the way modern technology is used to understand the voice of the customer is to be determined.
Concept Introduction:Internet is the most wide spread modern technology used in today’s time and has become the center of the various business activities. It is impossible to carry out the major business activities without it. Therefore, it has been considered as a must-have in today’s business world in order to understand the voice of the customer.
Explanation of Solution
The modern technology such as internet contributes immensely towards understanding the voice of the customer as it provides many opportunities for customers to comment and review on different products and services that they consume.
Internet provides the customers the ability to obtain endless information, knowledge and training while providing answers and options for many of the customer concerns and needs. Internet is also a platform for connectivity, communication and sharing as it will enable the customers to make instant bookings, complaints or other requirements through the usage of internet.
It also allows the customers to locate and obtain contact information of a particular business or a service provider. This has allowed the customer to get quick routes in reaching a desired location with the usage of various apps. Internet has also provided the customers to perform the banking activities online, settle bills and do shopping online.
Therefore, internet has been identified as the voice of the customer that can be used in fulfilling the different needs and concerns of the customer.
Want to see more full solutions like this?
- What are the traditional measures for meeting customer needs? What are the major limitations to these measures?arrow_forwardAs a customer, how would you assess the quality of a service that you would want to try?arrow_forwardIs it possible to increase the overall quality of the processes by working with several vendors in the healthcare industry? Explain with specific instances.arrow_forward
- Evaluate the process improved in developing a business plan that will potentially win you a grant of GH5000.00 to set-up a businesarrow_forwardAnalyze a method by asking a range of questions based on the process?arrow_forwardIs collaborating with suppliers in the healthcare business a smart strategy for improving the overall quality of processes? Give instances to support your claim.arrow_forward
- Why is it critical to align process capabilities with product specifications?arrow_forwardhow do you provide the right place for the customer to access and experience your product/service?arrow_forwardIs it even possible to assess the level of quality of software when the customer keeps changing the goals of the product?arrow_forward
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.