Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 5, Problem 5.3AAC
Summary Introduction
To review:
The logs of conversation between a customer and a representative.
Introduction:
Live chat operators are people who serve their customers 24*7. They share instant messages to give the best service. This service is done to attract the customers and to build a long lasting relationship. The main aim is to troubleshoot the problems of the customers.
The chat operators must be cordial, helpful, and very importantly professional. However, their chats with the customers must sound like a human and not a robot.
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The sales manager of Right Fit Hanger, Inc. recently wrote to three televisions stations asking if they would handle her product on a commission basis. She had heard that some stations occasionally used their open time in this manner. Which of the three replies below do you think best adheres to business communication principles and why? Analyze your choice in the context of all 7Cs.
Reply A: I don’t know where you got your information as stated in the opening sentence of your letter: “I have been informed that your station occasionally promotes items on a commission basis.” We don’t appreciate your assumption. If you want to do business with us, buy, if you don’t, don’t write to us.
Reply B: This will acknowledge your recent letter offering your all-plastic clothes hanger on a commission basis. I am quite sure that you did not run your advertisement in the Sunday newspaper supplement on a commission basis. By the same token, we will not accept business on a percentage or per inquiry…
Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.
Due Thursday
Imagine you have been asked to collaborate on a project with a colleague whose cultural background is different from your own.
Respond to the following in a minimum of 175 words:
What principles of cross-cultural communication would you need to consider?
What are some challenges of communicating across cultures?
What benefits might you see in collaborating with this colleague?
Explain your answers.
Please based own sentences and understanding.
Mission of Krispy Kreme Doughnuts 2015 ;
Consumers are our lifeblood, the center of the doughnut. There is no substitute for quality in our service to consumers. Impeccable presentation is critical wherever Krispy Kreme is sold. We must produce a collaborative team effort that is unexcelled. We must cast the best possible image in all that we do. We must never settle for “second best;” we deliver on our commitments. We must coach our team to ever-better results.
1.Identify whether the mission statement is good or not good or lacking not compile the 9 components. State reason for your answer.
Here is the 9 components:
1.Customers: Who are the firms’ customers?
2. Product or services: What are the firms’ products and services?
3. Markets: Geographically, where does the firm compete?
4. Technology – Is the firm technologically current?
5. Concern for survival, growth and profitability? – Is the firm/company committed to growth and financial…
Chapter 5 Solutions
Essentials of Business Communication (MindTap Course List)
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