A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car. The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases. To explain: The way ethics and quality enter into these situations.

Question

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Answer 1

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

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Ethical Dilemma – Risk A lawsuit in 1992 made headlines worldwide when a McDonald’s drive-through customer (Stella Liebeck) spilled a cup of scalding hot coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80-year-old woman won $2.9 million in court. (The judge later reduced the award to $640,000.) McDonald’s claimed the product was served to the correct specifications and was of proper quality. Further, the cup read “Caution—Contents May Be Hot.” McDonald’s coffee, at 180°, is substantially hotter (by corporate rule) than typical restaurant coffee, despite hundreds of coffee-scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favour of the plaintiffs. For example, Motor City Bagel Shop was sued for a spilled cup of coffee by a drive-through patron, and Starbucks by a customer who spilled coffee on her own ankle. Are McDonald’s, Motor City, and Starbucks at fault in…

Which of the four major categories of quality costs is particularly hard to quantify? Question 25Answer A. None is hard to quantify. B. internal failure costs C. prevention costs D. appraisal costs E. external failure costs

Name the 11 means of establishing quality assurance?

Answer 2

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

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Answer 3

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

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Answer 4

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

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Answer 5

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Answer 6

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Answer 7

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Answer 8

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Answer 12

Ch. 6.S - Prob. 1DQ Ch. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQ Ch. 6.S - Prob. 4DQ Ch. 6.S - Prob. 5DQ Ch. 6.S - Prob. 6DQ Ch. 6.S - Prob. 7DQ Ch. 6.S - Prob. 8DQ Ch. 6.S - Prob. 9DQ Ch. 6.S - Prob. 10DQ

Concept explainers

Answer to Problem 1ED

Explanation of Solution

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Chapter 6 Solutions