Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 7, Problem 7.6AAC
Summary Introduction
To Determine:
The request refusal letter to Mr. Costerisan denying his request.
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30.
Salma wishes to write a routine business request to Orbit Car Rental and Leasing to inquire about their corporate leasing packages for her company. For Salma’s request to be effective, the best strategy she can follow is: *
A.Frame her arguments, balance logical and emotional appeals, reinforce her position, and anticipate objections.
B.Place her initial request in the opening, justify her request and explain its importance in the body, request specific action in a polite close.
C.Open with an explanation and justification of her request, re-state and emphasize her request in the body, close with an expression of appreciation or goodwill.
D. Open with a straightforward statement of the problem, give a complete explanation of the details in the body, politely request specific action or convey a sincere desire to find a solution in the close.
E.Begin her message with a buffer…
2. Sahar was not satisfied with the reply she received from Diam after she submitted a claim to contest her high water bill for the month of April. As a result, she wrote back to Diam to explain why she deserves a more satisfactory response. In this scenario, Sahar wrote a: *
A. persuasive request for action
B. persuasive presentation of ideas
C. persuasive claim and request for adjustment
D. persuasive sales and marketing message
E. persuasive performance review
Kofi and Ama are both colleagues in an organization working in the Finance and Marketing department respectively. Ama sent an email to Kofi indicating the annual budget for securing funds for sales and advertising campaign by the Marketing Unit.Kofi replied to the email stating that the budget provided by Ama cannot be met. Ama, declined to reply to the email and then started accusing Kofi in the midst of other workers the next day.Use the above scenario to answer the following questions:
a) Identify and explain within the context of the above scenario the basic steps to effective communication which was adopted by Ama in communicating with Kofi.b) Do you think Ama is right for accusing Kofi for his reply? Justify your answer
Chapter 7 Solutions
Essentials of Business Communication (MindTap Course List)
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