Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Question
Chapter 7.1, Problem 1P
Summary Introduction
Interpretation: Following three examples of services has been discussed
Concept Introduction: Service is only for the customer and aim that it should be intangible, time-perishable and involves the customer as co-producer because without customer there is no importance of service. Customer is only one who avails the services.
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Give three examples of services you are familiar with that include all of the following: there is an intangible portion to the offering, it is time-perishable, and it involves the customer as co-producer. Explain your answers.
Use a company that produces or delivers a service familiar to you. Using the SCOR five step model, describe (as good as you can) an effective supply chain model for your organization. Give as much detail as possible for each step.
Supply chain management covers the planning and execution of processes required to execute a product's flow, from acquiring goods and materials through production and distribution to the final customer. In what way does the company reach its maximum efficiency and how can we determine the improvement in the ultimate outcome?
Chapter 7 Solutions
Production and Operations Analysis, Seventh Edition
Ch. 7.1 - Prob. 1PCh. 7.1 - Prob. 2PCh. 7.1 - Prob. 3PCh. 7.1 - Prob. 4PCh. 7.1 - Prob. 5PCh. 7.1 - Prob. 6PCh. 7.1 - Prob. 7PCh. 7.2 - Prob. 8PCh. 7.2 - Prob. 9PCh. 7.2 - Prob. 10P
Ch. 7.3 - Prob. 11PCh. 7.3 - Prob. 12PCh. 7.3 - Prob. 13PCh. 7.3 - Prob. 14PCh. 7.3 - Prob. 15PCh. 7.3 - Prob. 16PCh. 7.3 - Prob. 18PCh. 7.4 - Prob. 19PCh. 7.4 - Prob. 21PCh. 7.4 - Prob. 22PCh. 7.4 - Prob. 23PCh. 7.5 - Prob. 24PCh. 7.5 - Prob. 25PCh. 7.5 - Prob. 26PCh. 7.5 - Prob. 27PCh. 7.8 - Prob. 28PCh. 7.8 - Prob. 29PCh. 7.8 - Prob. 30PCh. 7.8 - Prob. 32PCh. 7.8 - Prob. 34PCh. 7.8 - Prob. 35PCh. 7.8 - Prob. 36PCh. 7 - Prob. 38APCh. 7 - Prob. 39APCh. 7 - Prob. 40APCh. 7 - Prob. 41APCh. 7 - Prob. 42APCh. 7 - Prob. 43APCh. 7 - Prob. 44APCh. 7 - Prob. 45APCh. 7 - Prob. 46AP
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- What is the relationship between Supply Chain Sustainability and Operations Planning and Scheduling? Does the organization use both together?arrow_forwardDefine the supply chains for the following products from the first source of raw materials to the final customer: a. Big Mac b. Gasoline c. Automobile repair d. A textbook Select one to discuss.arrow_forwardDoing a value chain analysis is a fantastic way of following a process to review all of the ways you can generate value for your customers. Based on the following information, students are required to create/draw (infographic) value chain to the identified organization below. PIZZA HUTLet’s look at the value chain of Pizza Hut:PRIMARY ACTIVITIESInbound logistics: This includes all of the sourcing activities to procure and standardize all of the produce, ingredients and materials to bake pizza’s fast, consistently, and delicious – in house. They capitalize on economies of scale, and use massive global purchase orders to source the best prices on raw products for their restaurants.Operations: By targeting areas where there is an affinity for Italian food, Pizza Hut operates in a huge number of countries globally with a licensing model where stores are managed by a local franchise owner.Outbound logistics: There are two models that Pizza Hut capitalizes on, in store dining and their home…arrow_forward
- Discuss what does its mean for a service firm to outsource some of its services?arrow_forwardExplain what is product service bundling and what are the benefits to customers?arrow_forward"Supply Chain Management is normally defined as optimal fulfillment of customer needs at minimal cost" Explain with the help of a diagram, the various functional aspects that have led to the evolution of Supply Chain Management.?arrow_forward
- Explain characteristics of traditional operations in supply chain and their strengths and weakness( for each characteristic individually)?arrow_forwardWhat are the considerations involved in making the decision to provide services in-house or to outsource the service? What is ideal?arrow_forwardIn a service supply chain, to minimize the high cost of hiring and laying off employees, the service provider can use some specific strategies to deal with periods of high demand. What are five strategies the service provider could adopt?arrow_forward
- Choose an intangible (product) service and identify how the factors of production were applied to it.arrow_forwardList some examples of firms that might decide to shut down in the short run. What do you think would make them choose this course of action? Discuss the industry and firms in it, along with the conditions prompting the potential shutdowns. Could seasonality in demand be a potential factor? Explain. What is the exact price for the product that is referred to as the “shut down” point in the short run?arrow_forwardDefine the term Value delivery network?arrow_forward
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