Fundamentals of Information Systems
Fundamentals of Information Systems
8th Edition
ISBN: 9781305082168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 8, Problem 3DQ
Program Plan Intro

What resistance can come from a mid-level manager to appoint a member for system investigation and how one can convince him/her to get appointed?

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Cindy Winslow liked her new job as lead systems analyst at Yorktown Industries. She was pleased that her development team completed the new human resources system ahead of schedule and under budget. Cindy looked forward to receiving the post-implementation evaluation because she was confident that both the system and the development team would receive high marks from users and manager.  After the system operated for one month, Cindy received a call from her supervisor, Ted Haines. Ted told her that she would have to handle the evaluation, even though she headed the development effort. Cindy told Ted that she did not feel comfortable evaluating her own team’s work. She explained that someone who was not involved in its development should do an independent evaluation. Ted responded that he had full confidence in Cindy’s ability to be objective. He explained that no one else was available and he needed the evaluation quickly so he could move forward with the next stage in the corporate…
Let's say Xesoft has hired you to work as a software quality engineer. You've assigned quality control monitoring duties to the "Missile tracking system" project. The project has not yet begun execution. All the way through the project lifecycle, quality must be maintained, therefore explain the steps you'll take to do so.
A team member is handling the testing for the new accounting system, and right now she is very upset about the most recent results. “It seems like every time we fix one problem, another pops up! After ten days of testing and adjusting, we are meeting over 90% of the goals and benchmarks. If we’re looking for perfection, we’ll never make the implementation deadline for the new system, and the users will be all over us. Not to mention top management’s reaction to a delay. I’m sure we can resolve some of these issues after the system becomes operational.” How would you respond to this statement? Are ethical issues involved? What are your responsibilities, as an employee, as an IT professional, and as a coworker?
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