27th Edition
WARREN + 5 others
ISBN: 9781337272094




27th Edition
WARREN + 5 others
ISBN: 9781337272094
Textbook Problem

Internal control of cash receipts

Sergio Flores works at the drive-through window of Big & Bad Burgers. Occasionally, when a drive-through customer orders, Sergio fills the order and pockets the customer’s money. He does not ring up the order on the cash register.

Identify the internal control weaknesses that exist at Big & Bad Burgers and discuss what can be done to prevent this theft.

To determine

Internal Control: Internal control refers to the policies, and plans of the business organization along with other measures with a view to safeguard its assets, encourage the employees to adhere to the plans, to improve on the operational efficiency, and to ensure correct and reliable accounting information.

Five elements of internal control are as below:

  • Control Environment: Control Environment refers to the attitude of top brass of the company or the corporate culture. The top brass of the company must set the tone to improve the morale for rest of the employees of the business.
  • Risk assessment: The business must be able identify the risk associated with it, and accordingly use the internal control to safeguard its assets and ensures fairness in presentation in accounting information.
  • Control procedures: The objective of setting the control procedure is to ensure that the business achieves its objectives.
  • Monitoring controls: The internal control used in the business is being monitored by the internal auditors who are hired by the business, to ensure that the employees are adhering to the policies of the business and running the operations efficiently. The external auditors on the other hand ensures that the business accounting records are being maintained in accordance with the Generally Accepted Accounting Principles (GAAP).
  • Information and communication: Information and communication system is important for a business and hence only authorized persons should be allowed the access to the confidential accounting information. Approvals are also should be made mandatory for the transactions by the control system.

To identify: The internal control weakness which exists in B and B and ways that will prevent the theft.


When B and B are concerned, they face failure towards separate responsibilities for other related operations. B and B can avoid the theft by limiting the drive- through clerk in taking the customer orders, receiving cash, returning customer change, accepting the customer payments and handle the customers.

When another employee is made responsible for assembling orders, then drive-through clerk needs to enter the order in the cash register. This produces the printed receipt on the computer screen at the food area. Thus, once the drive-through clerk enters the sale in the cash register and thus, clerk do not steal the customer payment as the clerk’s cash drawer do not make balance at the end of the shift...

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