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Foundations of Business - Standalo...

4th Edition
William M. Pride + 2 others
ISBN: 9781285193946

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BuyFindarrow_forward

Foundations of Business - Standalo...

4th Edition
William M. Pride + 2 others
ISBN: 9781285193946
Textbook Problem

How can service firms measure customer satisfaction?

Summary Introduction

To determine: The ways in which service firms measure customer satisfaction.

Introduction: Consumer satisfaction is a theoretical idea and includes such factors as the superiority of the product, the superiority of the service provided, the environment of the locality where the good or service is bought, and the cost of the product or service.

Explanation

The ways in which service firms measure customer satisfaction are as follows:

Despite the fact that usually more hard to quantify customer satisfaction, the present fruitful service firm...

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