Principles of Information Systems (MindTap Course List)
Principles of Information Systems (MindTap Course List)
12th Edition
ISBN: 9781285867168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 9, Problem 12SAT
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Customer Relationship Management (CRM)” software that helps a company to manage all aspects of customer encounters, including marketing, sales, distribution, accounting and customer service.

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Demonstrated effective verbal and written communication skills being a service desk analyst to record details of IT service requests or incidents and capture their significance for the customer (urgency and priority)
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