Excellence In Business Communication, Student Value Edition (11th Edition)
Excellence In Business Communication, Student Value Edition (11th Edition)
11th Edition
ISBN: 9780133544213
Author: Thill, John V.; Bovee, Courtland L.
Publisher: PEARSON
bartleby

Concept explainers

Question
Chapter 9, Problem 1CA
Summary Introduction

To determine:

Ethical approaches to deliver a negative news.

Introduction:

To deliver a negative news is never a good feeling, but finding a balance with an appropriate and systematic display of the news can make a difference to the reader, sender’s reputation as well as display skill and standards in communication.

Expert Solution & Answer
Check Mark

Explanation of Solution

A bad news is still news, how sensitive or uncomfortable it may sound or look, the point has to be delivered to the relevant recipient. This can be done in two effective methods:

  • Direct approach
  • Indirect approach

The blog posting could have been written in a direct method. In a direct method of writing, the bad news is stated as obvious right at the beginning of the letter, in this case, the blog writing could have carried the direct format. If you are unaware of the sensitivity status of the recipient it is not advisable to carry out this form of an approach.

The CEO’s message and newsletter would have carried out information written in an indirect style, making the reader understand the situation at present, mellowing the negative news to suit its receiver.

In a case of not knowing your targeted audience of the message, it is always good to adapt a writing style which is sensitive and indirect so that it can show consideration and understanding from the writer’s point of view.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!
Knowledge Booster
Business
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, subject and related others by exploring similar questions and additional content below.
Recommended textbooks for you
  • BUSN 11 Introduction to Business Student Edition
    Business
    ISBN:9781337407137
    Author:Kelly
    Publisher:Cengage Learning
    Essentials of Business Communication (MindTap Cou...
    Business
    ISBN:9781337386494
    Author:Mary Ellen Guffey, Dana Loewy
    Publisher:Cengage Learning
    Accounting Information Systems (14th Edition)
    Business
    ISBN:9780134474021
    Author:Marshall B. Romney, Paul J. Steinbart
    Publisher:PEARSON
  • Introduction to Business
    Business
    ISBN:9781947172548
    Author:OpenStax
    Publisher:OpenStax College
    International Business: Competing in the Global M...
    Business
    ISBN:9781259929441
    Author:Charles W. L. Hill Dr, G. Tomas M. Hult
    Publisher:McGraw-Hill Education
    Bcom
    Business
    ISBN:9780357026595
    Author:LEHMAN, Carol M.
    Publisher:Cengage Learning,
  • BUSN 11 Introduction to Business Student Edition
    Business
    ISBN:9781337407137
    Author:Kelly
    Publisher:Cengage Learning
    Essentials of Business Communication (MindTap Cou...
    Business
    ISBN:9781337386494
    Author:Mary Ellen Guffey, Dana Loewy
    Publisher:Cengage Learning
    Accounting Information Systems (14th Edition)
    Business
    ISBN:9780134474021
    Author:Marshall B. Romney, Paul J. Steinbart
    Publisher:PEARSON
    Introduction to Business
    Business
    ISBN:9781947172548
    Author:OpenStax
    Publisher:OpenStax College
    International Business: Competing in the Global M...
    Business
    ISBN:9781259929441
    Author:Charles W. L. Hill Dr, G. Tomas M. Hult
    Publisher:McGraw-Hill Education
    Bcom
    Business
    ISBN:9780357026595
    Author:LEHMAN, Carol M.
    Publisher:Cengage Learning,