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THINKING CRITICALLY You work for a company that provides dozens of the same smartphone model for its employees. While troubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s tech support for some assistance. The technician asks for the device’s IMEI. What is she trying to determine? a. The OS version on the phone b. The specific device you’re calling about c. The SIM card installed in the device

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Comptia A+ Core 1 Exam: Guide To C...

10th Edition
Jean Andrews + 2 others
Publisher: Cengage Learning
ISBN: 9780357108376

Solutions

Chapter
Section
BuyFindarrow_forward

Comptia A+ Core 1 Exam: Guide To C...

10th Edition
Jean Andrews + 2 others
Publisher: Cengage Learning
ISBN: 9780357108376
Chapter 9, Problem 6TC
Textbook Problem
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THINKING CRITICALLY

You work for a company that provides dozens of the same smartphone model for its employees. While troubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s tech support for some assistance. The technician asks for the device’s IMEI. What is she trying to determine?

a. The OS version on the phone

b. The specific device you’re calling about

c. The SIM card installed in the device

Explanation of Solution

Given: A smartphone which has issues while connecting to a cellular network.

To find: The reason why a technician is asking for the IMEI number of the smartphone, which is having connectivity issues...

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