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Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168

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BuyFindarrow_forward

Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168
Chapter 9, Problem 7RQ
Textbook Problem
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Identify and discuss some of the benefits that are common to the use of an ERP, CRM, or PLM enterprise system, whether it be for an SME or a large multinational organization.

Program Plan Intro

Enterprise resource planning system (ERP):

An ERP is an integrated program that manages a business operation for complete organizations.

Customer Relationship Management (CRM):

  • A system that helps a company to manage all aspects of customer encounters, which includes marketing, sales, distribution, accounting and customer service.
  • The objective of CRM is to recognize and anticipate the requirements of present and potential customers to raise customer holding and reliability, while enhancing the technique that products and services are retailed.

Product Lifecycle Management (PLM):

  • Product lifecycle management is an enterprise business policy that generates a common source of information about products and processes to maintain the combined creation, distribution, management, and use of product and packaging description information.
  • PLM includes marketing and sales, research and progress, new development, product plan, model and testing, manufacturing process design, production and gathering, product delivery and installation process, maintenance and support, and stepping down and replacement of product.

Explanation of Solution

Benefits of using ERP, CRM and PLM enterprise systems in an organization:

The key benefits that are common to the use of ERP, CRM and PLM systems in an organization are saving costs.

  • ERP systems benefits contain upgraded access to quality data for operational decision making, removal of expensive one, inflexible legacy systems, develo...

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Chapter 9 Solutions

Principles of Information Systems (MindTap Course List)
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Ch. 9 - Which of the following is not one of the basic...Ch. 9 - OLTP stands for ______. a. only last time...Ch. 9 - The specific business needs and goals of the...Ch. 9 - Which of the following is not an objective of an...Ch. 9 - Business data goes through a cycle that includes...Ch. 9 - Unfortunately, there are few choices for software...Ch. 9 - Capturing and gathering all the data necessary to...Ch. 9 - Small organizations were among the first to adopt...Ch. 9 - The individual application modules included in an...Ch. 9 - __________ software helps a customer manage all...Ch. 9 - The hosted software model for enterprise software...Ch. 9 - ______________ is software used to analyze the...Ch. 9 - Many multinational companies roll out standard IS...Ch. 9 - Identify and briefly describe six basic...Ch. 9 - Provide a data processing example for which the...Ch. 9 - What is an enterprise system? Identify and briefly...Ch. 9 - What are best practices?Ch. 9 - Define supply chain management (SCM).Ch. 9 - What is a Tier I ERP software vendor?Ch. 9 - Identify and discuss some of the benefits that are...Ch. 9 - How does materials requirement planning support...Ch. 9 - Identify and briefly describe at least four key...Ch. 9 - Identify the basic business processes included...Ch. 9 - Discuss the difference between discrete and...Ch. 9 - What is source data automation? What benefits can...Ch. 9 - Identify and briefly discuss five challenges to...Ch. 9 - Assume that you are the owner of a small bicycle...Ch. 9 - Why were SMEs slow to adopt ERP software? What...Ch. 9 - Briefly describe the hosted software model for...Ch. 9 - Explain how CAD, CAE, and CAM software can work...Ch. 9 - In what ways is the implementation of a CRM system...Ch. 9 - You are a member of the engineering organization...Ch. 9 - What benefits should the suppliers and customers...Ch. 9 - Many organizations are moving to a collaborative...Ch. 9 - Do research online to find several sources that...Ch. 9 - Using the Web, identify several software services...Ch. 9 - What problems had the YIOULA Groups stand-alone...Ch. 9 - What are the advantages of ERP systems over...Ch. 9 - What immediate and long-term needs did...Ch. 9 - The YIOULA group adopted a general ERP system that...Ch. 9 - What needs did the Kerry Groups new ERP system...Ch. 9 - Kerry Group is taking a slow and methodical...Ch. 9 - Why should Kerry Group standardize on one ERP...Ch. 9 - What are the advantages and disadvantages to using...Ch. 9 - Judging from the ERP features, how important is an...Ch. 9 - What consideration do you think led Altitude...Ch. 9 - What challenges lay ahead for Altitude Online as...Ch. 9 - How might the ERP affect Altitude Onlines future...

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