Question
Chapter D, Problem 1DQ
Summary Introduction

To determine: The three parts of a typical queuing system.

Introduction: Queuing theory mathematical analyses the causes of delay in the waiting line. The theory examines all components in the waiting line such as arrival process, service process, and the number of servers, system and customers.

Expert Solution & Answer
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Explanation of Solution

Three parts in typical queuing system:

The three parts in typical queuing system are as follows,

  • Arrival or input: The arrival time of the patron in the queue which sources from finite or infinite population.
  • Queue discipline: It is also known as the waiting system which is described as the way in which the arriving customers are queued in the system.
  • Service facility: It is the kind of service delivered to the patron waiting in the queue.

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Question 4:  As quote by Mahatma Gandhi on Customer Service “A customer is the most important visitor on our premises.  He is not dependent on us. We are dependent on him.  He is not an interruption in our work – he is the purpose of it.  We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him”.   What those words above meaning in your opinion?

Chapter D Solutions

Operations Management: Sustainability and Supply Chain Management, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (12th Edition)

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