Operations Management 10th Edition, William Stevenson

Table of Contents
1 Introduction to operations management 2
2 Competitiveness, strategy, and productivity 34
3 Forecasting 64
4 Product and service design 120
5 Strategic capacity planning for products and services 168
6 Process selection and facility layout 216
7 Design of work systems 296
8 Location planning and analysis 346
9 Management of quality 380
10 Quality control 430
11 Inventory management 482
12 Aggregate planning 540
13 MRP and ERP 574
14 JIT and lean operations 616
15 Scheduling 654
16 Supply chain management 692
17 Project management 726
18 Waiting lines 778