Aeronautical Division, U.S. Signal Corps

International Applied Business Research Conference Acapulco, Mexico 2003 Human Resource Management In The Global Civil Aviation Industry: A Survey And Analysis Of Recruitment And Selection, Organization Development, And Education, Training And Development Practices Dr. Steven H. Appelbaum, Concordia University, Canada Brenda M. Fewster, Concordia University, Canada Abstract The civil aviation is an extremely competitive, safety-sensitive, high technology service industry. People, employees

ECS8C_C01.qxd 22/10/2007 11:54 Page 597 CASE STUDIES ECS8C_C01.qxd 22/10/2007 11:54 Page 598 ECS8C_C01.qxd 22/10/2007 11:54 Page 599 Guide to using the case studies The main text of this book includes 87 short illustrations and 15 case examples which have been chosen to enlarge specific issues in the text and/or provide practical examples of how business and public sector organisations are managing strategic issues. The case studies which follow allow the