Call center industry in the Philippines

OF COMMERCE AND BUSINESS ADMINISTRATION This Research Proposal is being presented to the Faculty of the Department of Human Resource Development & Management Entitled: High Turnover Rate and Employee Benefits in Call Center Industries: The HR Manager’s View By: Buotan, Aldrin M. Dimaculangan, Rey Karl A. Flores, John Andrew S. Malabanan, John Peter M. Marquez, Gerard Ephraim L. Tagunicar, Cedie N. September 1, 2012 España, Manila

Occupational Stress in a Call Center Setting There are a number of individuals who experience stress relating to their profession. Occupational stress is defined as “Job related stress, which often comes from occupational duties for which people perceive themselves as having a great deal of responsibility.” (Seaward, 2012) With different occupational comes many different forms of occupational stress. Personally, I though it would be interesting to research occupational

HRM in Call Centre: A management strategy to curb attrition Report presented by: Abhishek Shah Report Presented to: Sujatha Sridharan Date: 23-11-2014 Student Number: SO256154 HRM in Call Centre: A report recommendation to control attrition Introduction Call centers are centralized offices or centers which are set up for the purpose of receiving and transmitting huge volumes of customer calls over telephone. Inbound call centers are operated by

with setting up a call-center presence in Québec, Canada. As those risks are successfully managed, the call center will commence operation and start handling telephonic insurance requests from mostly French-speaking customers. (Only one-quarter of employees at this center will handle English-speaking calls from Canadian customers.) Because there will be a sole call center in Canada handling 100 percent of the French-speaking calls and one-quarter of English-speaking calls, it will be imperative

author of the book, Reena Patel is a feminist scholar and the theme of her book is specifically on the mobility and inequality faced by women in the society due to their timings of employment at the Call Center Industry. The study is the first in-depth research on the transnational call center industry which has been written from the women worker’s point of view. Reena Patel conducted an Ethnographic study in the cities of Mumbai, Bangalore and Ahmedabad. The new challenges faced by them with regard

When it comes to call center agents having to go through improper training in the workplace, increase of workload, and dealing with difficult customers. These issues can come as a negative outcome to the organization and employees in the area of their performance at work, absent days off, and finally leaving the employment position takes a toll on both sides of the equation. Someone’s job performance is correlated with conscientiousness, which is the personality trait of being careful or attentive

reasons that the Philippines would be a natural choice to expand call center operations, including access to their highly educated and eager workforce, the ease of business transition, including numerous favorable tax breaks, and the ever-increasing growth of the industry in the country. Therefore, now is the time to move our call center operations to the Philippines so that we may take advantage of these, and many more, benefits. Background When one thinks about the Philippines, many images may

(2007). Outsourcing: Why Outsource to Philippines. Retrieved March 17, 2008, from http://www.outsourcing.ph/philippines_vs_india.htm IT Business Edge. (2007, February 26). Philippines Outsourcing Market Is Growing Fast. Retrieved March 17, 2008, from http://www.itbusinessedge.com/item/?ci=24528 2 Bacasong, Roberto. (2008, January 30). Philippines BPO Earned $5B in '07. EzineArticles. Retrieved March 17, 2008, from http://ezinearticles.com/?Philippines-BPO-Earned-$5B-in-07&id=955038 3 Transmedic

It was on September 21, 1972 when President Ferdinand E. Marcos placed the Philippines under Martial Law. The President claimed that ‘lawless elements’ supported by a foreign power were plotting to overthrow the lawfully elected government and that martial law was necessary to save the Republic and reform the society (Lim). On the other hand, tourism is defined as the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for

Abstract: India is a hub to countless call centers helping people from around the around 24/7. In this essay I will try find and discuss the main reasons why India has emerged as the nerve center of IT support (and why it is experiencing a decline) as well as to know what makes costumer service jobs so attractive and why so many young people are committing themselves to working in that field. For there are two sides to every story, the present paper will show health issues employees can suffer from