CompuServe

Prior Court Cases Thrifty-Tel, Inc. v. Bezenek 1996 Trespass of chattels was first applied to the electronic context in 1996. The case Thrifty-Tel, Inc. v. Bezenek involved the illegal access of the plaintiff’s computer systems. Thrifty-Tel Inc. provided customers with long distance telephone service. Customers of Thrifty-Tel Inc. had their phones programmed with an access code and a six digit authorization code. The six digit authorization code directs all outgoing calls to Thrifty-Tel Inc. carrier

Cover Page Table of Contents Introduction On-Demand is a digital printer located at Port Melbourne, established in 1988 and is one of the biggest digital printer in Australia. The company provides customers with different printing solutions, from black & white to large format print jobs, to security printing for confidential documents. On-Demand also offer campaign design, e-marketing and inventory and warehouse management towards the market. The company aims to satisfy the customers with fast

Communitech is a technology company startup hub located at 151 Charles Street W. Kitchener Ontario. Communitech was founded in 1997 by a group of entrepreneurs who wanted to make the Waterloo Region a global innovation leader. Many of the occupants are students specifically from the University of Waterloo, who are starting up a company, or a business including technology in some way. Communitech is also divided into sections like Velocity. This is a large, open and interactive workspace, that is

In the era of technology, online and email customer service has become one of the most important aspects of a business. Consumers are relying more on technology to solve problems and face-to-face customer service is becoming less relevant. But what is online and email customer service all about and how can it benefit your business? This guide will answer these questions and look at the key steps you need to take in order to create a viable online and email customer service strategy. What is online

The key factors that contributed to the AOL success when compared with its competitors: • AOL provided a wide range of interactive, information services to meet the varied needs of its customers, which included real time conferences, emails, live chats, and bulletin boards, online educational services, interactive shopping services to name a few. • When compared with its competitors, AOL’s pricing structure was the easiest for customers to understand and enabled them to anticipate their spending

The case of CompuServe Inc. v. Patterson, the court held that uploading shareware onto a computer subjects the developer to the jurisdiction where the computer is located. CompuServe, headquartered in Columbus, Ohio, is a proprietary service company providing complete and comprehensive interactive products and access for online users. CompuServe reached milestones by making the gathering of information and exploring the Internet faster, easier and more convenient. Founded in 1969 as a computer time-sharing

The case of CompuServe Inc. v. Patterson, the court held that uploading shareware onto a computer subjects the developer to jurisdiction where the computer is located. CompuServe, headquartered in Columbus, Ohio, is a proprietary service company providing complete and comprehensive interactive products and access for online users. CompuServe reached milestones by making the gathering of information and exploring the Internet faster, easier and more convenient. Founded in 1969 as a computer time-sharing

of the federal court’s power of jurisdiction in a new context. CompuServe, a computer network giant, appealed the dismissal to the federal court, for lack of personal jurisdiction, of its complaint in which it judgement that it had not infringed on the defendant’s common law copyrights and engaged in unfair competition. The district court held that the electronic links between the defendant, who lived in Texas, and Ohio, where CompuServe is located, were not enough to support personal jurisdiction

useful and wants to purchase the full license, the fees go directly to CompuServe in Ohio, and the company takes a 15% cut of any license software purchased prior to remitting the balance to the shareware developer. The defendant, Richard Patterson, is an attorney and resident of Houston, Texas. Patterson, who also conducts business as a FlashPoint developer, subscribed to CompuServe, and developed shareware products on the CompuServe system for others to purchase. When Patterson became a shareware developer

into the digital age. Six years afterwards, CompuServe launched an advertising campaign for the first commercially available online service. The advertisement depicts a boy using a computer in the foreground with what is presumably his parents in the background and the headline “Last Night, CompuServe Turned This Computer into A Travel Agent for Jennie, A Stock Analyst for Ralph, And Now, It’s Sending Herbie to Another Galaxy” (Figure 1). The CompuServe campaign uses specific visual elements to along