Continental Airlines

CASE STUDY: FLETCHER JONES AND CONTINENTAL AIRLINES MANAGERIAL LEADERSHIP CONTENTS INTRODUCTION 3 SYNOPSIS 3 THEORY OF THE BUSINESS 4 COMPETING VALUES FRAMEWORK 5 4 + 2 FORMULA 7 THE FIVE PRACTICES OF EXEMPLARY LEADERSHIP 10 CONCLUSION 12 REFERENCES 14 APPENDIXES 15 Appendix 1 – Theory of the Business 15 Appendix 2 – Competing Values Framework 16 Appendix 3 - 4 + 2 Model 17 Appendix

Anna Smith Human Resources Manager Continental Airlines Boston, MA 25888 Re: Cabin Attendant Position (Job Ref # 36555) Dear Ms. Smith: I am eager to join Continental Airlines as a Cabin Attendant because I realize that Continental Airlines commitment to developing excellent customer service creates a challenging yet pleasing work environment. Working as a Cabin Attendant for Continental Airlines, I foresee opportunities to combine my interest in airline with customer service and hospitality

chairman, president and chief executive officer of Continental Airlines, and the chairman of Eastern Air Lines. Early in his career, Lorenzo had been associated with the financial departments of Trans World Airlines and Eastern Air Lines, but in 1966 co-founded Lorenzo, Carney & Co. around 1969, Lorenzo co-founded Jet Capital Corporation, which then had a huge interest in Texas Air. With the passing of the airline deregulation act of 1978, airline carriers were now provided with new options to help

revenue of $8.55 billion, American Airlines was the largest airline in United States as of 1988. As Airline Deregulation Act changed the environment of airline competition, American Airlines had to make some radical changes in its business. Because deregulation made the market more competitive than ever, American Airlines still has many strategical and tactical decisions to make in order to be one step ahead of its competitors. Although there are many issues that airline companies deal with in order to

F . WARREN MCFARLAN Tale of Two Airlines in The Network Age: Or Why The Spirit of King George III Is Alive and Well! As Professor Roger McPherson’s wait to go through the security process a second time dragged on into its third hour on this Spring day in 2002, (all passengers had to be rescreened upon the discovery that one of the airport screening machines was unplugged) he was reminded of another delayed business trip and the role that information technology played in the story. At 5:30pm

SUMMARY Continental Airlines is now known as one of the best contrived airlines in the world. Their effective strategic and tactical decision-making analytics are on the cutting edge of the airline industry. With a long history going back, in American Southwest, a single-engine Lockheed aircraft was founded in 1934 and its headquarters is located in Houston, Texas. This airline boosted its fly by serving overly 50 million passengers into five continents and 227 destinations. And 10 years ago, the

SWA’s Competitive Strategies and Execution Cost Leadership: Under low cost leadership strategy, SWA emphasize on low-cost fares offer. SWA has tried to price the same fares within a state—a method to strengthen its position as low-cost leader in airline industries. This strategy can be achieved through simplifying their fare system by less relying on artificial intelligence and eliminates unnecessary costs. Another step to keep the fares low, SWA only provides snacks on flights instead of costly

work with others. For instance, the top manager of United airlines and continental airlines had made a slogan lets fly together, this made them worlds largest airline. The CEO of both companies used merger strategy to achieve goals of making them merge airline which is more efficient and better place in global challenging. The plans for collaboration airlines include the name under United airline and logo and colors under continental airline. Both companies have invested in improvement product and

The Boeing 787 Dreamliner After all that has been said about the Boeing 787 Dreamliner, the airplane is set to revolutionize the airline industry. The 787 Dreamliner is more technologically advanced than its predecessors and will boast better performance, better fuel efficiency, and higher passenger comfort. To be honest, with all the new innovations the 787 Dreamliner is said to have, the airplane is quite a wonder. The question now: Can Boeing deliver? If Boeing succeeds, they will catapult

The history of the airline industry has proven to be one of the most turbulent and unreliable industries to date. Many airlines have found ways to succeed, or simply keep their heads above water, while other companies have not been so lucky. We 've seen legacy airlines such as Pan American and Trans World Atlantic, who once reigned the industry, fall beyond recovery into bankruptcy and forced to shut down, while other airlines have become very successful. One airline that has been able to make air