Customer Service Essay

Customer Service & Corporate Social Responsibility of The Comcast Corporation Patrick Naughton Bridgewater State University Author Note This paper was prepared for COMM 226 Introduction to Public Relations fall 2015 Customer Service & Corporate Social Responsibility of The Comcast Corporation Introduction Customer Service & Corporate Social Responsibility Social responsibility is a belief that one has both, the moral and ethical responsibility to base decisions based off of the effect which

Good Customer Service Good customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confidence of customers to the services. Therefore, the business should ensure that they provide a good, nice, friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff

a) The main feature of Primark Menswear’s customer service policy is mostly on Refunds and Exchanges. When the customer is in need of retuning a faulty item, Primark’s policy is that if an item is found to have a manufacturing fault no receipt is needed and a full refund or exchange can be obtained in the store. However, is the customer doesn’t have a receipt when getting an exchange or refund, the policy of Primark is to obtain a refund or exchange, a receipt is needed, the item must be in a saleable

The purpose of this memo is to offer my observations of and recommendations for the customer service branch. Because of the rising number of customer complaints, I plan to implement multiple changes to the customer service department, and make my team of representatives more effective at their jobs, and response better to the customer. First, I will explain my analysis of the “root causes” of the team’s “dysfunction”. Moreover, I will outline my recommendations to get my team “back on track”. Diagnosis:

Customer service What is customer service? Customer service is all the retailer activities that increase the value received by (berman and evans, 2007)customers when shopping (Levy, Weitz, 559) and according to this definition customer service is an activity that increases the value. Customer service is identifiable but sometimes intangible and is activities undertaken by retailer in combination with the basic goods and services it sell (Berman, Evans, 2007, 647). Customer service is

Breonna has been with company for about 3 years as a customer service support specialist. Her job is to file and assist with whatever else is needed by the customer representatives. The organization Breonna works for is a large insurance company in Arkansas, by the name of Arkansas Blue Cross and Blue Shield. Breonna is the only customer service support specialist in her department. She services three different teams alone. One day she notices that the three different teams has their own way of

Management of Quality Customer Service In any business the customer is the most important component. The customer numbers and frequency determines the company 's profit and loss. The number and frequencies of a customer are dependent on the quality of goods they get from your business while in the service industry, it is all about good customer service. Good management of customer service leads to customer loyalty. The management of good customer service involves the following; Making the quality

BASICS OF CUSTOMER SERVICE WITHIN THE WORKPLACE The Echo 2012 Global Customer Service Barometer stated that “Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service” (3). Since business to customer interaction is a vital component in today’s economy, customer service is an essential topic that must be improved to consider a business successful with its attended audience. Formatting of this report includes the discussion of the concepts

Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some other

Management 2213 26 November 2015 Customer Service in Health Care Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have training and meetings to improve customer service to our clients to help increase our