Emotional labor

Body First and foremost, what is emotional labor? University of California, Berkeley sociologist Arlie Hochschild, who created the term “emotional labor” in the late 19th Century. According to her definition, emotional labor is managing your emotion to create a fair and visible facial and physical expression. employees who need to service to the customer had to do with their physical or psychological responsibilities. They need to be showing their positive state which including, smiling eye contact

several jobs is emotional labor, which is an act that many partake in, without realizing. They assume that it is simply expected to greet all customers with a smile and to suppress any negative emotions that may arise while working. Some of the jobs that involve emotional labor include working in retail, fast food and so forth. In this paper, the job I will focus on is working at a call center. I will discuss the emotional labor that takes place, and my experience performing emotional labor. I will begin

While labor can and is often seen as work that is done physically, it is also seen as an act which necessitates using mind and soul. Depending on the area in which an individual works, it can lean towards using all three – body, mind, and soul – to be successful. It is at this point that Emotional Labor (Hochschild, 1983) begins to take its place in the work environment. Emotional Labor is using self to perform work where an employee creates a pleasant atmosphere by giving good customer service.

Emotional Labor Assignment #2 In my first ever job interview, the employer first told me, “In this job you will smile a lot, is that totally fine with you”. I didn’t quite know what he was talking about at first; I just nodded my head thinking about the money I’ll be making working for the company. I mean, I thought he meant I was going to be liking the job so much that I would literally be smiling every single time I clock-in and clock out, but boy I was wrong. What my employer really meant

Controlling feelings to perform a job is called “emotional labor”. Acting in a positive way with consumers is a job requirement of many employees; demonstrating high energy, interest, eagerness, joy, and warmth. Always holding a smile and showing kindness. Even when there are obstacles and complaints, the interaction with a client, patient or student has to be as smooth as possible. In an attempt to hide real emotions, staff often engages in emotional labor. To complete this project information was

some had a good results pertaining to service jobs and emotional labor. Brotheridge and Grandey (2002) Received more accurate results when they compared their research to Hochschild. Brotheridge and Grandey (2002) Hochschild (1983) proposed a list of emotional labor jobs invoke frequent customer contact and emotional displays controlled by the organization. However, Brotheridge and Grandey (2002) claimed Hochschild’s list to nonemtional labor jobs was not effective in predicting stress and burnout

Sociologist Arlie Hochschild, author of The Managed Heart argues that modern societies demand emotional labor particularly in the service sector, where she described it as, ”management of feeling to create a publicly observable facial and bodily display … sold for a wage.” This term can apply to a variety of professions, but it is most often used to reference to the sort of attitude management which occurs primarily in minimum-wage service jobs. This regulation of emotion is used to maintain a professional

Emotional labor (also known as emotion work) is a requirement of a job that employees display required emotions toward customers or others. Jobs such as flight attendants, nurses, doctors, teachers and social workers are roles that involve emotional labor (Hochschild, 1983). Sociologist Arlie Hochschild defines emotional labor as a form of emotional regulation that creates a publicly visible facial and bodily display within the workplace (Hoschild, 2012). The related term, emotion management,

Emotional Labor is a person’s ability to accurately analysis their internal emotion, decide if it is compatible with the required response to a situation and then change their external expressions to compensate for any differences or competing discrepancies. The Free Dictionary describes this as, “...the process of managing feelings and expressions to fulfill the emotional requirements of a job” (Farlex, n.d.). Some people are better at this skill than others. A person with a high level of empathy

is always right and that smiling is a part of the job description. Nonetheless, an intriguing small study was published in the journal Personnel Psychology and it suggests that we should consider the consequences of emotional labor in the workforce as it affects sleep. Emotional labor can easily be described as being required to display specific feelings or emotions toward customers, co-workers, clients and other people at work, when those feelings aren't genuine. It's always great to have happy employees