Good mother

1. Background This assignment examines the e-business strategies implemented in Strada Cafe – An Italian gourmet chain owned by Tragus group. Strada - A concept spawned in 2000 grew up to 30 odd chain restaurants before it changed hands, which was further expanded to nothing less than 55 restaurants. It grew up in a steady phase with the aim of establishing itself as a combination of ethnic Italian dining combined with the power of today’s technology. Tragus group ltd. established Strada as a chain

DEDICATION I dedicate my dissertation to my family and friends. Special appreciation to my loving mother Mani lad for the encouragement and support she has given me over the last three years. As well as support from my sister’s too and would like to thank my late father too. I would not be where I am without you all helping and supporting me. I would also like to thank a very special friend for all her help and support Manisa Patel. She has been very supportive throughout my dissertation as

without considering their customers. He saw an opportunity for “Social Good Movement” or “Conscious Capitalism” where customers pay more for more ethical standards and better quality products or services. Some of these SGM or Conscious Capitalism companies include Trader Joe’s, Ben & Jerry’s, Whole Foods and TOMS. Inspired by these, Partridge started his own social enterprise, Sevenly. His company focuses on selling quality goods, and for every purchase he donates seven dollars to their

in the great world we live in today. The opportunity for success in business wouldn’t be available if companies did not recognize the importance of treating customers’ right. Customer’s do not purchase from or support companies who do not deliver good service. There are many factors that can provoke poor Customer Satisfaction. The evolution of

importance of each competitive factor to the customer. 1 = critical; 5 = not very important. Table 1: Competitive Analysis FACTOR Me Strength Weakness Roy Toy of Maine Green Toys Inc. Importance to Customer Products Good Quality X “Natural” toys, not necessarily green 100% Recycled, Good Quality 5 Price Higher

“Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service” (3). Since business to customer interaction is a vital component in today’s economy, customer service is an essential topic that must be improved to consider a business successful with its attended audience. Formatting of this report includes the discussion of the concepts of what good customer service is, what bad customer service is, and how a business can improve its customer service

Introduction According to Chinese Restaurant News (2007), there are about 43,139 Chinese restaurants in the United States, which is more than the total number of all McDonald’s, Wendy’s and Burger King domestic outlets combined ( Liu & Jang, 2009, p.338). Hunan cuisine is one of the most commonly-found regional cuisines in the U.S. According to the TripAdvisor, out of 96 restaurants in the city of Kearney, Hunan’s Chinese restaurant is ranked 37th. It is open every day from 11 am till 9:30 pm. It

         The service expectations of Chantale and Clinton were 1. Good repair service and proper timely customer complaint redressal 2. They wanted a new refrigerator that would save energy and also be environment friendly. 3.Less vibration and the good performance by the new refrigerator. 4.They wanted value for money They developed these expectations because they owned the refrigerator of Bryand brand for 25 years that was still in good working condition. Almost every product in all the same company

not-for-profit business. Tesco PLC Tesco PLC is a Public Limited Company, founded by Jack Cohen and headquartered in Cheshunt, in the United Kingdom, that operates as a grocery retailer. It is a well established business and it earns good profits. The company produces goods, supplies goods, and offers services to customers. Tesco PLC primarily offer food, groceries, clothing and general merchandise, and it also supplies retail banking, insurance and financial services. Tesco PLC is engage in distribution, sourcing

employees could bring positive attitude towards customers if they in good mood. A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually