Group behaviour

GROUP BEHAVIOUR& EFFECTIVENESS SUBJECT CODE — MGT512 MANAGEMENT PRACTICES & ORGANISATION BEHAVIOUR SUBMITTED TO— MALIKA RANI (LECTURER LSB ) SUBMITTED BY -- ANUPAM KUMAR , MBA

to explain how a group can become a high-performance team. The purpose is also to examine the impact of demographic characteristics and cultural diversity on group behavior. This paper will illustrate how demographic characteristics and cultural diversity contribute to or detract from high-performance teams. High-Performance Teams A high-level of performance makes up the basis for groups and teams today. High-performance is a major focus for many organizations since group and teams have become

Organizational citizenship behaviours (OCB) are defined as a group of behaviours that individuals in an organization or group, practice to achieve the goals of the organization, these behaviours promote the general well being of the social and psychological environment (Organ, D. W. 1988). OCB is studied in many disciplines and a wide variety of domains (e.g.marketing, economics, human resource management). One of the main reasons OCB is studied in a plethora of disciplines and domains, is the matter

grapevine had shown unhappiness and high stress level of the employees since Bjork started working in the company. Ever since Bjork joined the work force, she gave a rather bad impression towards the employees who had witnessed Bjork's ill-mannered behaviour towards Wong. When she was promoted to the supervisor position to replace Wong for his retirement, her irrational attitude towards the employees had gradually turned the company from a peaceful and team-oriented workplace, to a stressful and uncomfortable

Individual and group behaviour management of employees Task 1 Organisational structure and culture Organisations have different structures and cultures according to their needs to achieve their goals and objectives. Functional Structure Functional structure is made up so that each part of the organisation is grouped according to its purpose. There may be several different departments such as, marketing department, a sales department and a production department. Each department could have their

theories of motivation and autonomy speak the most relevant to me in my experiences in the workplace concerning group behavior. By being able to maintain a consistent feeling of autonomy in my workplace duties, I have been able to feel empowered and grow to accomplish my responsibilities and learn to incorporate new innovations. Motivation is undeniably linked to the autonomy and group behavior. As I further analyze how these concepts are related, I will further be able to gauge my strengths, passions

team/group can become a high-performance team/group, examine the demographic characteristics and culture diversity and the impact on the team/group behavior. I will also describe how demographic characteristics and cultural diversity contribute to or detract from high-performance groups or teams. What is a team/group? A team/group is a group of people who form together to complete a mutual goal such as a presentation, paper, discussing a topic or creating a new design. How does a team/group become

Women and Consumer Behaviour INTRODUCTION Consumer behaviour can be defined as “the acts of individuals directly involved in obtaining and using economic and services, including the decision process that precede and determine these acts.” (Engel et al, 1968, p 5) Buyer behaviour refers to “the acts of individuals directly involved in the exchange of money for economic goods and services and the decision process that determined these act. “(Engel et al, 1968, p 5). Both consumer and

What is not acceptable is for the customer to be demanding, insulting and irate. The real issue is lack of respect people today. This study has an important contribution to the understanding that there are “Dysfunctional Customers”, and that their behaviours equate serious consequences, and in the new era the number of them is increasing. Those customers always wish payless or to not pay, those who doesn’t obey rules of the company, use to abuse employees verbally or even physically, customers who gets

products so as to not have any excuse for poor customer experience. Even though maintaining a good relationship is vital to customer experience, customers detect a poor quality product and will soon defect to the business’s competitors. Employee behaviour: Since sales executives are the main point of contact between customers and the company, the way they interact with customers has a huge impact on customer experience. They need to be polite, skilled, knowledgeable and quick in their response to