Hilton Hotels

CONTEMPORARY ISSUES IN HOTEL INDUSTRY Introduction The need for brand loyalty in the hotel industry is becoming a debatable issue for the different companies within the hospitality sector (O’Neill and Xiao, 2006). The assignment here focuses on critically analyzing the published article on Hotel Brand Strategy thereby identifying the different explicit and implicit assumptions made within the article along with the relevant evidences. The assignment further focuses on the analysis of the logics

Hilton Worldwide has had success since the time it was established. Conrad N. Hilton has made a tremendous impact on this hotel industry company. He even appeared on the Time’s Magazine, which is the first hotelier to receive this type of recognition. As of the year 2015, Hilton Worldwide has grown to consist of 4,300 hotels in 94 countries and territories and is continuing to grow even more (“About Us,” n.d.). The Hilton is considered one of the most respected brands in the world (“History and Heritage

In reference to Starwood Hotels and Resorts Worldwide’s decision to expand its Preferred Guest Program by offering new features - no blackout dates, no capacity control, paperless rewards, and hotel reimbursement- that might increase operating costs and lead to higher staying costs. The imminent problem for Hilton is whether to compete point for point or take a different approach to its existing reward program in order to be distinct from Starwood. Below are recommended action plan for your consideration

For example, in December 2013, Hilton consented to an administration arrangement with Amrit Bottlers Private Limited for a Hilton Garden inn in Lucknow. Claimed by Amrit Bottlers Private Limited and oversaw by Hilton, Hilton Garden Inn would include 125 visitor rooms and suites, and a throughout the day eatery in addition to other things. In February 2014, Hilton consented to an administration arrangement with Palm Grove Beach Hotels, an entirely claimed auxiliary of the K. Raheja Constructions Group

a method of payment at check in. This is vital to obtain from all guests. If I do not collect a method of payment then I have to immediately put a stop charge on the room. This then disables a guest from making a purchase from anywhere inside the hotel. My process of resolving this issue is to make

The purpose of this write up is to analysis the importance of upper management training in hospitality industry and what kind of training could be given and also human resource management in hospitality industry. Before going to the case study of Hilton Hotel group let’s look at other different definitions approaches and views on training. Training could be seen as having narrow goal to specify the correct way to do something (Rodgers, 1986).According to (Lloyd and Leslie, 1997) training is learning

advanced technologies work together. Hilton believes that “people are key to providing an outstanding hospitality experience” and thus aims at recruiting and retaining industry’s finest “team members”. Best-in-class human resources systems like “PeopleSoft” and “SuccessFactors” are used to recruit and retain industry’s finest staff. With its five major Talent Acquisition Centers (TACs) to maintain database for electronic “applicant tracking and internet recruiting”, Hilton utilizes its updated database

to create a specific experience which will help them to distinguish themselves from other companies providing the same service. In order to do that it is very important to understand the links in the service-profit chain. In every business and in a hotel industry especially it is crucial for every manager to understand how to maintain employees’ and customers’ satisfaction while continuing earning profit for the owner. First of all, every manager should comprehend the links in the service-profit chain

Individual Assessment Cover Sheet / Plagiarism Declaration Form This form must be completed and included with each assessment you submit for marking to the School. Although this assessment is submitted electronically, you must still complete and include this form with your assessment. Student Number: Unit Code No.: Unit Title: Assessment No.: Lecturer: Submission Date: Declaration: I have read the School’s Policy on Plagiarism and Improper Conduct and all the materials pertaining

1. Introduction- In this report, I will be discussing about The Langham, a hotel situated in the heart Auckland city, which is amongst the best 5 star hotels in the city. The Langham provides guests with various services and is known to meet the demands of every customer. For most of the famous and the business people, The Langham is the first choice when it comes to accommodation. This report will consist of 3 parts. Part A focuses on the situational analysis, Part B focuses on the objectives and