Hospitality

ICT & E-COMMERCE FOR HOSPITALITY Module : ICT 106 Institute : Ealing Hammersmith and West London College Submitted by : Jabedur Rahman (ID: 765453) Submitted to : Mr. David Preston Submission Date : 1 March 2011 Contents * Executive Summary * Introduction * Discussion A. ►The application systems used by Marriott Forest of Arden, And The principal technologies used in its operation B. ►The management information systems used by the hotel And their

Annotated Bibliography Ayoun, B., Palakurthi, R., & Moreo, P. (2010). Cultural Influences on Strategic Behavior of Hotel Executives: Masculinity and Femininity. International Journal Of Hospitality & Tourism Administration, 11(1), 1¬21. The strategic behavior and philosophy among executives from different countries (U.S., Thailand, and Turkey), based on the masculinity and femininity of each executive’s cultural background. Masculine cultures use less involvement of others and less rationality while

Sharing economy is a new trend, which has happened with the global advent of Social Media and the peer-to-peer network. It is affecting different aspects of the Hospitality Industry. It allows people to share their belonging or services with strangers, in an online trust-rated way. “The Sharing Economy is a socio-economic ecosystem built around the sharing of human and physical resources. It includes the shared creation, production, distribution, trade and consumption of goods and services by different

All the ins and outs of Sustainability in the hospitality industry A lot of hospitality companies are willing to be sustainable, but what is the meaning of sustainability and what are the benefits. Is the hospitality doing this for the environment and saving the world or is that just something they say, another term for this is Greenwashing. Sustainability is a big concept, but how can we improve this and control it. Companies can get a lot of different labels to be sustainable and there is a trend

Customer service is very important element in hospitality industry. A good restaurant or a good hotel always have an excellent service first. Hotels and restaurants put added value in their products and service make guest love it. Some hotels give guest drink when they arrived or prepare small birthday gifts to their loyalty guests. But sometimes hotels spend lots of money to added value of customers’ experience but customers still don’t like their service. So, what’s happening? Hotels gave service

Hospitality jobs, which include hotel jobs, resort jobs, restaurant jobs and other food service jobs, require constant positive interaction between individual employees and guests in order to establish a connection that will keep the business thriving (Wang, Y. (2010). New trends in management have swept through the international hospitality industry in recent years and some have left without a trace while others have shown more staying power. Whether it be total quality management, employee empowerment

The hospitality industry is divided up into many areas. Some of these areas include; restaurants, lodging, sales, event planning, general operations, and tourism. Due to all these areas, a lot of jobs are needed to run the operation. With the hospitality field expanding overseas a bigger variety of employees are hired. No employee is the same. Every employee comes from a different religious, cultural, sexual orientation, and racial background. Since there are such a wide variety of people working

A subcategory in the hospitality industry, the hotel industry provides a safe and comfortable shelter for people traveling away from home through accommodations, tourism, recreation, and food services. Whether for business affairs or family vacations, people will be able to find in the hotel industry their specific needs as the industry ranges from economical to luxurious standards to meet consumers’ desire of a “home away from home.” Since a hotel is a large operation to run, many roles are involved

important as it has a direct impact on the functioning of any industry including hospitality. An analysis of these factors provides the business managers an opportunity to identify opportunities and threats and come out with a plan of action accordingly to deal with the situation. The hospitality industry has undergone tremendous and complex changes after the era of globalization. In United Kingdom the hospitality sector contributes to major revenue generation for the country and is also one of

changes all the time but hotel industry still remains. Hotel income can come from many departments, not only accommodation but also includes food and beverage and banquet. For all the reasons mentioned above, I have decided to study Hospitality Management. Moreover, Hospitality Management at Silpakorn University is different from other universities. Other Universities, they will allow students to begin an internship