Joseph M. Juran

1. 0 Introduction to Supply Chain Management: A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials, transformation of these materials into intermediate and finished products, and the distribution of these finished products to customers. Supply chains exist in both service and manufacturing organizations, although the complexity of the chain may vary greatly from industry to industry and firm to firm. Below is an example of a

Table of contents Abstract…………………………………………………………………….2 Introduction…………………………………………………………...........3 Main discussion Part (1) Starbucks product’s competitive priorities…………………………3 Part (2) Starbucks critical analysis, services and manufacturing strategies...5 Part (3) Product life cycle………………………………………………….10 Part (4) the flow diagram processes ……………………………………….13 Part (5) Tools and standards applied to keep tracking in the industry…..…15 Recommendations………………………………………………………….17 References………………………………………………………………

CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations

Chapter Use this Learning Outline as you read and study this chapter. Historical Background of Management • Explain why studying management history is important. • Describe some early evidences of management practice. Scientific Management • Describe the important contributions made by Frederick W. Taylor and Frank and Lillian Gilbreth. • Explain how today’s managers use scientific management. General Administrative Theory • Discuss Fayol’s contributions to management theory. • Describe

Part Two The Scientific Management Era The purpose of Part Two is to begin with the work of Frederick W. Taylor and trace developments in management thought in Great Britain, Europe, Japan, and the U.S.A. up to about 1929. Taylor is the focal point, but we will see his followers as well as developments in personnel management and the behavioral sciences. Henri Fayol and Max Weber will be discussed, although their main influence came later, and we will conclude with an overview of the influence

COVER UNISA CENTRE FOR BUSINESS MANAGEMENT PROGRAMME IN PURCHASING AND SUPPLY MANAGEMENT STUDY GUIDE FOR MODULE 2 PURCHASING AND SUPPLY MANAGEMENT PPSM026 i © 2011 University of South Africa All rights reserved Printed and published by the University of South Africa Muckleneuk, Pretoria Author: Ms Irma Fourie PPSM026/1/2011-2013 ii PURCHASING AND SUPPLY MANAGEMENT (PPSM026) CONTENTS TOPIC 1: THE PURCHASING FUNCTION: AN OVERVIEW The purchasing function in perspective The task of purchasing