The Emirates Group

2. Introduction to the Business environment. Emirates Airline Group is a global transport group of companies’ primarily comprising of Emirates Airlines and Dnata. Emirates Airlines is an air carrier with “150 destinations across six continents” (Emirates Airline, 2016). Dnata is a ground handling, cargo, travel, and catering operation. The company is privately owned by the Dubai government, it foundation was to service the needs of the people of Dubai. “The air transport industry has a substantial

Introduction The Emirates Group, a UAE based aviation group whom owns Emirates Airlines also known as Fly Emirates and Emirates Sky Cargo, that was founded on the year 1985. The organization started off with only two aircrafts, flying from Dubai to Karachi. Now, Fly Emirates is the largest airline in the Middle East and the second largest airline in the world by schedule revenue miles flown, carrying around 1990 passengers per week and operating approximately 3600 flight per week (EMIRATES 2016). The services

Introduction: Emirates Group is a group of companies of which they are concentrating on delivering the best line of services based mainly on aviation, travel, and tourism. The group has been operating for a long time in the airline industry of which we will be concentrating on. As of the group is employing more than 62,000 employees in the region, one of its most important areas to look at is its line of communication with its stakeholders. Communication has been a big issue within big organization

Introduction Emirates Group is one of the fastest growing airlines and the market leader in the Middle East. In recent years they have mainly focused on network expansion which may have compromised the attention that needs to be given to maintaining its high standards of customer service. Emirates as an airline first launched its services in 1985, with just 02 aircrafts and 02 destinations. The airline has gone through major transformations and partnerships and has grown its fleet and network.

Introduction Emirates is an airline based in Dubai, United Arab Emirates. The airline is a subsidiary of the Emirates Group, which is wholly owned by the government of Dubai’s, Investment Corporation of Dubai. (gulfnews.com, 2008). Emirates is the largest airline in the Middle East, operating nearly 3,400 flights per week, from its hub at the Dubai International Airport, to more than 142 cities in 78 countries across 6 continents. (emirates.com) The airline is ranked amongst the top ten carriers

Emirates airline and Dnata work hand in hand to provide the best service when it comes to traveling and entertainment, they both belong to Emirates group which is a highly profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. With more than 50,000 employees it would be a challenge to maintain such high standards when it comes to customer service. Emirates airline is a Dubai based airline that has received more than 400 international awards for excellence

9 -7 1 4 -4 3 2 JANUARY 29, 2014 JUAN ALCÁCER JOHN CLAYTON Emirates Airline: Connecting the Unconnected Introduction Late afternoon was fading to dusk as Tim Clark, President of Emirates Airline, gazed out at the large crowds mingling outside at the 2013 Dubai Airshow. Front and center at the event was the official program launch of the Boeing 777X, a massive new hit thanks to Emirates’ record order of 150 new planes. Valued at $76 billion at list prices, this was the largest airplane

-Financial Policy - Accounting -Regulatory Compliance - Legal - Community Affairs Pilot Training Safety Training Agent Training In-flight Training Baggage Tracking System •Promotion •Advertising •Advantage Program •Travel Agent Programs •Group Sales •Ticket Counter Operations •Gate Operations •Aircraft Operations •On-board Service •Baggage Handling •Ticket Offices •Route Selection •Passenger Service System •Yield Management System (Pricing) •Fuel •Flight Scheduling •Crew

2011-2012 was a 24th consecutive year of profit for the Emirates Airline and the group. At present, the airline covers 72 countries with 122 destinations and has around 190 aircraft, while it network is escalating continuously. More than 1,200 flights leave to destinations into six continents. Emirates book orders positions is around 230 airplanes, valued approximately at $ 84 billion being presently the biggest in the aviation industry. Emirates have expanded into associated businesses and areas, including

The Emirates Group is composed of airport services provider DNATA (the Dubai National Air Transport Association) and Emirates Airlines. Owned by the government of Dubai and based at the busiest airport in the Middle East, Emirates has flourished under the sheikdom's 'wide open skies' policy, in spite of the restrictions placed on it by other countries. The airline, renowned for its luxurious in-flight service, was unique among long-haul airlines in that it had not joined a global alliance such as