Wyndham

C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting, the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed

Trends In Hospitality Sector Hospitality is all about offering warmth to someone who looks for help at a strange or unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels, restaurants, catering, inn, resorts or clubs who make a vocation of treating tourists. Helped With unique efforts by government and all other stakeholders, including hotel owners, resort managers, tour and travel

Acknowledgements Civic Exchange acknowledges the assistance and guidance of the following individuals and organizations in preparing this report: Ray Anderson, Interface Inc. Brenda Bateman, International Resources Group Mike Bertolucci, Interfac e Inc. E. Milton Bevington, Servidyne Systems, LLC Paula Lawton Bevington, Servidyne Systems, LLC Glenn Frommer, Mass Transit Railway (MTR) Corporation The Esquel Group Civic Exchange also thanks the Hongkong and Shanghai Banking (HSBC) Corporation for

All rights reserved Copyright © Paul Hague Paul Hague is hereby identified as author of this work in accordance with Section 77 of the Copyright, Designs and Patents Act 1988 This book is published by Grosvenor House Publishing Ltd 28–30 High Street, Guildford, Surrey, GU1 3HY. www.grosvenorhousepublishing.co.uk This book is sold subject to the conditions that it shall not, by way of trade or otherwise, be lent, resold, hired out or otherwise circulated without the author’s or publisher’s prior