Zappos.com

store, Zappos, was established over eighteen years ago. The founder, Nick Swinmurn, created Zappos.com after he spent an unsuccessful day shopping for shoes both in store and online. Nick’s irritation and annoyance of his shopping experience prompted him to focus on creating an online shoe store that offered a large selection of shoes, as well as providing great customer service. Since launching Zappos.com, the company has seen enormous progression including a union with another online leader, Amazon

void. Nick Swinmurn founder did just that in 1999 when he started Zappos.com Inc (Zappos.com). Mr. Swinmurn wanted to start an online store that catered to selling a great selection of shoe after going to a mall and he could not find the shoes he was looking for (Eng 2012; Zappos.com). The website was dedicated to the selling of wide variety of brands, colors, sizes, and widths; if you are looking for a shoe chances are Zappos.com has them. There was finally a website customers could go and shop

measure innovation like looking at the organizations culture, infrastructure, and exposure to stimuli (Davila, Epstein, & Shelton, 2013). Zappos.com has created a “Culture of Happiness” and uses the organizations culture as its gauge for innovation efficacy. Zappos.com is an online shoe retailer but their main focus is customer service. Tony Hsieh is the CEO for Zappos.com and he seems to really understand the innovation strategy and

The Authentic Leadership is grounded in the principle found in the family adage “to thine own self be true” (Hughes, Ginnett, Curphy, page 166) those leaders showed all times their values, their beliefs and their actions as one element. Tony Hsieh put in place in the company his vision to lead Zappos to a new innovate role to how do business and the same time be happy in your workplace. He embrace the concept of Holacracy, this process provide business effectiveness with “flexible organization structure

Zappos.com is an online shoe and clothing store based out of Las Vegas, Nevada. The company was founded in 1999 by Nick Swinmurn, and officially launched under the name “Venture Frogs”. They began selling footwear for all ages, and expanded to niche markets accommodating to customers with hard-to-find sizes, including narrow and wide-width feet. In the same year, Tony Hsieh and Alfred Lin joined the team and changed the name to “Zappos” (similar to Spanish-term for shoes, “Zapatos”) with a vision

Brenda L. Williams-Capers Dr. Eddie Montgomery Lithonia Campus BUS-520 Leadership and Organizational Behavior June 2, 2013 Strayer University Abstract This paper will analyze the leadership style and philosophy, of Tony Hsieh, CEO of Zappos.com, an on-line footwear and clothing retailer that has become a gold standard for customer service and company culture. The paper will also analyze how Tony Hsieh's leadership style aligns with the culture, and examine his personal and organizational

and accessories. Shoes account for 80% of Zappos revenue leaving the other product lines accounting for 20%. Zappos offers over 50,000 different varieties of shoes including some niche markets, narrow, wide, hard to find sizes, and American made (Zappos.com). Another aspect of their core businesses is their company culture and customer service. Hsieh built the Zappos brand off ten company core values and they are used as a baseline for hiring and firing

Delivering Happiness Final Paper 8/22/2012 Zappos, an online retailer, is proving that an unfamiliar approach to business can also help grow revenue. Zappos revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. How can a company focused on happiness be successful? Zappos corporate culture and focus on customer satisfaction has made it both successful and a model for other companies. Zappos focus on stakeholder happiness contributed to its success. Tony Hseih in his book Delivering Happiness

As a typical female, I love to go shoe shopping and, to my poor husband’s horror, I have well over 50 pairs of shoes—ranging from ultra-cute pumps, to Sperry boat shoes, to my everyday Keds. I have shopped many places for my collection—from DSW to Wal-Mart; however, my most favorite place to buy shoes is Zappos. I purchase so many shoes there that I am one of their preferred customers, which means I receive special offers and unpublished discounts. Since I have been a loyal customer of Zappos

1) Find a list of all 10 of Zappos’ corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work. a) Create fun and a little weirdness is one of the 10 Zappos’ values, I liked this corporate value a lot because in order for every employee to do his/her work in a good way, they have to have a little fun once in a while to make the work interesting and exciting for everyone, in this company they laugh at themselves every once in