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Define social CRM and its integration with social media platforms.
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- Explain the concept of Social CRM (sCRM) and its relevance in today's social media-driven business landscape.Describe the concept of social CRM and how it leverages social media for customer engagement and support.Describe the concept of social CRM and its impact on modern marketing strategies. Provide examples of how social CRM tools can be used to engage with customers on social media platforms.
- Discuss the concept of social CRM and its impact on customer engagement in the age of social media.Describe the role of social CRM in managing customer interactions on social media platforms.Explain the concept of social CRM and its impact on managing customer relationships in the age of social media.