Determine the following:a. Similarities of approach by the store supervisor and general managerb. Similarities of approach by Joe and Frank, and Employeesc. Similarities of approach by factory manager and the uniond. Similarities of approach being suggested by the Lawyers and suggested by the union. The Union was anxious not to lose itsmembership at the Company and itapproached the Company. It suggestedthat the strikers be reinstated. TheCompany refused, and the Union thensuggested that the case of Joe and Frankbe taken to an independent arbitrator fordetermination. When the Companyrefused, it launched a consumer boycottagainst the Company with the support ofvarious sympathetic political and churchorganizations. The Company felt morallyobliged to stand its ground against theUnion and its supporters because itbelieved that their real intention was eitherto destroy it or to take it over.wasThe employees on the other handbelieved that the Companydetermined to rid itself of the Union. Theyfelt Joe and Frank's original demand wasreasonable and they felt that they had tofight to the bitter end for their jobs. CASE STUDYJOE AND FRANKIn June, the Company computerized itsstores department. Joe, the chief shopsteward and Frank, an active Unionmember, who were employed as stores'clerks, slowly taught themselves how tooperate the computer terminals in thestores. They were keen to improve theirskills and educational level. A year later,they had mastered the computer terminalin the stores and were performing the jobsof computer operators. They felt theyshould receive some recognition andmaybe some additional remuneration.Joe then approached the storessupervisor and asked that the Companyre-grade him and Frank upward. Thestores' supervisor, having been able torely on Joe and Frank's skills, had nothimself mastered the terminal. He fearedthat Joe and Frank were trying tosupersede him, so he said he would lookinto the matter but notwithstandingnumerous reminders to him, he didnothing.Joe and Frank then approached thefactory manager and demanded that heimmediately re-grade them upwards. Hesaid that he would consider their demandand come back to them. He spoke to theCompany's general manager. His attitudewas that recognition might have been dueto Frank and Joe but that job grading wasa management prerogative. He feared thatif they talked to Joe as senior shopsteward about job grading, this would seta dangerous precedent and wouldconstitute a victory for the Union in itspursuit of employee control. Although thefactory manager wanted to discuss thematter with the employees in order to finda satisfactory outcome the generalmanager decided that it would be best notto respond to Joe and Frank because anyresponse would constitute a concession tonegotiate about a managementprerogative.Joe and Frank eventually decided that ifthe Company were not prepared to re-grade them, then they would stop usingthe computer.Joe and Frank were determined topressurize the Company into giving themthe recognition they demanded. Theyknew that the Company needed theircomputer skills and they believed that ifthey withheld them, the Company wouldbe forced to submit.On the first day of their refusal theyreceived a warning for failing to use thecomputer.When they continued with their refusalthey were given a final written warning forin subordination. They continued theirrefusal and finally they were summoned toa disciplinary enquiry and after a fullhearing they were dismissed forin subordination.The employees at the Company wereincensed. They believed that the realreason for the dismissal was that theCompany wanted to get rid of the Union.They therefore stopped work anddemanded Joe and Frank's reinstatement.The Company informed them that theirwork stoppage was illegal and that theywould not talk to them until they returnedto work. The employees did not heedmanagement's request and began singingand marching in the car park.The employees continued with their strikethe following day. The Company's lawyerssuggested that they resolve the dispute bygoing to court for an interdict ordering thestriking employees to return to work. TheCompany gave the employees anultimatum to return to work. When they didnot heed the ultimatum they weredi smissed.

Determine the following: a. Similarities of approach by the store supervisor and general manager b. Similarities of approach by Joe and Frank, and Employees c. Similarities of approach by factory manager and the union d. Similarities of approach being suggested by the Lawyers and suggested by the union.

Determine the following: a. Similarities of approach by the store supervisor and general manager b. Similarities of approach by Joe and Frank, and Employees c. Similarities of approach by factory manager and the union d. Similarities of approach being suggested by the Lawyers and suggested by the union.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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