s. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office.
s. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office.
Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter3: Coping Skills For The Medical Assistant
Section: Chapter Questions
Problem 3.2CS
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Question
As given Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office.
What steps could you take to deal with this issue?.
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