Self-Service Technologies (SSTs) have led to a reduction of and in some instances a complete elimination of person-toperson interactions. However, not all SSTs improve service quality, but they have the potential of making service transactions more accurate, convenient, and faster for the consumer. With the foregoing statements in mind, evaluate the wisdom of introducing SSTs by banking institutions and conclude by commenting on reasons for slow adoption of SSTs in South Africa.
Self-Service Technologies (SSTs) have led to a reduction of and in some instances a complete elimination of person-toperson interactions. However, not all SSTs improve service quality, but they have the potential of making service transactions more accurate, convenient, and faster for the consumer. With the foregoing statements in mind, evaluate the wisdom of introducing SSTs by banking institutions and conclude by commenting on reasons for slow adoption of SSTs in South Africa.
Chapter3: Analyzing Medical Care Markets
Section: Chapter Questions
Problem 3QAP
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![Self-Service Technologies (SSTs) have led to
a reduction of and in some instances a
complete elimination of person-toperson
interactions.
However, not all SSTs improve service
quality, but they have the potential of
making service transactions more accurate,
convenient, and faster for the consumer.
With the foregoing statements in mind,
evaluate the wisdom of introducing SSTs by
banking institutions and conclude by
commenting on reasons for slow adoption
of SSTs in South Africa.](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fc1cea8e8-0bc7-480d-90a7-aeda8243d222%2F23d23b16-053b-40a9-97ef-e01a244bcc9d%2Ffqnmoc_processed.jpeg&w=3840&q=75)
Transcribed Image Text:Self-Service Technologies (SSTs) have led to
a reduction of and in some instances a
complete elimination of person-toperson
interactions.
However, not all SSTs improve service
quality, but they have the potential of
making service transactions more accurate,
convenient, and faster for the consumer.
With the foregoing statements in mind,
evaluate the wisdom of introducing SSTs by
banking institutions and conclude by
commenting on reasons for slow adoption
of SSTs in South Africa.
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