There are typically three tiers of company involvement in customer service. First of all, what are they and what do they do? What, in your opinion, is the single most crucial aspect of any implementation?

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter13: Services Marketing
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There are typically three tiers of company involvement in customer service. First of all, what are they and what do they do? What, in your opinion, is the single most crucial aspect of any implementation?

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