Advancing Effective Communicationcommunication, Cultural Competence, and Patient- and Family-Centered Care Quality Safety Equity

53293 Words Jun 9th, 2011 214 Pages
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care A Roadmap for Hospitals
Quality Safety Equity

A Roadmap for Hospitals

Project Staff
Amy Wilson-Stronks, M.P.P., Project Director, Health Disparities, Division of Quality Measurement and Research, The Joint Commission. Paul Schyve, M.D., Senior Vice President, The Joint Commission Christina L. Cordero, Ph.D., M.P.H., Associate Project Director, Division of Standards and Survey Methods, The Joint Commission Isa Rodriguez, Project Coordinator, Division of Quality Measurement and Research, The Joint Commission Mara Youdelman, J.D., L.L.M., Senior Attorney, National Health Law Program

Project Advisors
Maureen Carr, M.B.A., Project
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...........................................................................................................................................4 To Help Inform Policy ....................................................................................................................................................................4 To Evaluate Compliance with Relevant Laws, Regulations, and Standards ..................................................................................6

Chapter 1: Admission............................................................................................9
Recommended Issues and Related Practice Examples to Address During Admission ......................................................................9 Inform patients of their rights..........................................................................................................................................................9 Identify the patient’s preferred language for discussing health care ............................................................................................10 Identify whether the patient has a sensory or communication need ............................................................................................10 Determine whether the patient needs assistance completing admission forms ..........................................................................11 Collect patient race and ethnicity data in the medical record

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