A Case Study: Application of the Balanced Scorecard in Higher Education by Andrea Mae Rollins A dissertation submitted to the faculty of San Diego State University In partial fulfillment of the requirements for the degree Doctor of Educational Leadership June 28, 2011 iii Copyright © 2011 by Andrea Mae Rollins iv DEDICATION This work is dedicated to my brother Jason, from as early as I can remember he has always been proud of his little sister and her accomplishments; his pride, his love, and his support will forever be cherished and means more than he will ever know, and To my grandmother Dollie, who sacrificed so much in order to provide for me the life I needed; she taught me to be kind and generous and to ask for help …show more content…
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Theoretical Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Research Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Limitations of the Study.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delimitations of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Role of the Researcher. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHAPTER 2—REVIEW OF THE LITERATURE. . . . . . . . . . . . . . . . . . . . . . . . . . Roles and Expectations of Higher Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . Higher Education in California. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v x xi xii 1 1 4 6 9 10 11 12 12 14 14 15 15 15 17 17 19 vii Reengineering Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Funding.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accreditation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organizational Structure and Management Tools. .
Achieving a school district’s mission and vision requires the commitment of its stakeholders. In order to involve them in the process, it is necessary for educational leaders to “motivate staff, parents, students, board and community members” (Educational Leadership Constituencies Council, 2002, p. 4). The transformational leadership theory emphasizes the importance of educational leaders acting as role-models in order to motivate and inspire the school community. This approach has the potential to involve all stakeholders, leading to increased student success (Bush, 2007). The Assistant Director of Special Education in Northwest ISD directly supervised the school district’s assessment staff. Her education, experience, and passion set an example for her subordinates, stimulating them to achieve more, leading to her promotion to Executive Director of Student Services.
In response to the question set, I will go into detail of the study, consisting of the background, main hypotheses, as well the aims, procedure and results gathered from the study; explaining the four research methods chosen to investigate,
The authors are as followed: Gene E. Hall, Linda F. Quinn, and Donna M. Gollnick. Hall is a Professor of Urban Leadership at the University of Nevada, Las Vegas. Quinn is a full professor in the Department of Teaching and Learning, and Gollnick is the Chief Academic Officer of TEACH-NOW, an online education program in Washinton, DC. This all points to experience and credibility. All authors are collegiate professors, as well as Quinn and Gollnick are specialized in education. This gives the article credibility, strength, and is not bias.
CHAPTER THREE ............................................................................................................................... 35 RESEARCH METHODOLOGY ........................................................................................................... 35 3.0. Introduction ................................................................................................................................ 35 3.1. Choice of Research Approach ..................................................................................................... 36 3.2. Choice of Research Strategy ....................................................................................................... 36 3.2.1. Case Study Design ................................................................................................................... 37 3.3. Population and Sample Size
The author’s development of explaining the theory and validity of the research had minimum thorough explanation. The results were provided through quantitative means instead of qualitative. This is not an issue; however, this could have been studied
In order to complete the study, research questions were developed with specific variables in order to determine the results
DSW (Designer Shoe Warehouse) has had an increase of 11.5% in sales during the 2012 fiscal year. This is due to an increase in customer sales, “conversion and average unit retail.” (www.dsw.com, 2013) However, in 2012 there was a decrease in the company’s merchandise margin rate due to poor sales.
educational leadership." Journal of School Leadership 23.4 (2013): 664+. Academic OneFile. Web. 16 Dec. 2015.
Discuss the overall method (RCT) used for this quantitative research (in terms of how such a study should be conducted and what was and was not done).
Description of the theory that is guiding the research and assessment of whether it is clear how the authors used it to shape the study
A balance scorecard is essential for developing a healthy business growing place. It is a vital key for defining the goals and targets of a company as well as the vision, mission and the SWOTT Analysis. A balanced scorecard is, “A set of measures that are directly linked to a company’s strategy: financial performance, customer knowledge, internal business processes, and learning and growth” (Pearce & Robinson, 2013, p. 194). This company will relate the in-building turbines values, mission, vision and SWOTT Analysis with the four perspectives of the scorecard (financial performance, customer knowledge, internal business process, and learning and
The most important thing to having a successful business is to have the most up to date information. If you have all the information at your fingertips it can help you to make the best possible decisions. What kind of information is available and how do we sort through it and use this information? In the hospitality industry the amount of information received everyday is overwhelming, and it isn’t possible for staff to be able to sort through it and organize it properly. In the hospitality industry the information technologies are the tools that the staff uses to sort and manage the information and the balanced score card is just one
2 Research question ................................................................................................................... 14 Motivation of the study....................................................................................................... 14 Purpose of the article .......................................................................................................... 14 Relevance of the study ........................................................................................................ 15 Method .................................................................................................................................... 15 Research design................................................................................................................... 15 Data collection..................................................................................................................... 15 Data analysis........................................................................................................................ 15 General approach to management accounting ...................................................................... 15 Theory ..................................................................................................................................... 16 Results
Scope and Delimitation of the Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
In this chapter, the background, problem statement, objectives and justification of the study are discussed. The general and specific objectives are listed and the scopes of the study are described.