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Challenges Facing Sports Facilities Managers

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Challenges Facing Sports Facility Managers Planning and managing a sport venue during any event can be challenging even to the most seasoned facility managers. There are many factors that a facility manager must consider in order to ensure the event is a success. Success of an event can be measured in many ways across a wide array of topics; two of which are crowd management and alcohol management. Having a solid plan and operational controls in place for both can lead to a fun and safe environment for all parties involved with any event.
Crowd Management Ammon and Southhall (2004) define crowd management as an organization tool used to assist facility managers in providing a safe and enjoyable environment for their guests by implementing facility/event policies and procedures (p. 145). Part of the process for ensuring a safe event is to identify any foreseeable duties and to develop a plan.
Duties
One of the main responsibilities of a facility manager to control a crowd is to account for every spectator that has entered into the facility. Facility managers should be able to anticipate and recognize and potential crowd management problems. Movement throughout the facility is a major safety concern and is just as important as the ingress and egress of patrons (Ammon et al, 2004, p. 145). It is the facility manager’s role to ensure vendors are not blocking emergency evacuation routes as well as ensuring spectators are not loitering in aisles or thoroughfares. Prior

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