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Child Support Case Analysis

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Good afternoon Mr. Isler, I haven't attended one of the Engagement Sessions yet, but I am scheduled to come on Friday. I have heard some wonderful things about the information presented. It is my understanding that leadership is asking for feedback about the concerns that employees have here at DSS. I wanted to express one of mine with you that I am not comfortable doing in the group setting. I hope you don't mind my sending you an email. I work in Child Support. We take cases to court on a weekly basis. Agents don't use county cars, and many of us park in or around the Carl Russel lot. Part of our court packets include the following information about mothers, fathers, and children on our cases: Equifax information (including all work history), addresses, social security numbers, Department of Corrections history including all criminal records, Social Security records including the history of any benefits that are received, Employment Security Commission Records, call histories with phone numbers, and dates of birth. One single piece of paper has each participant's name, date of birth, and social security number. For myself, this has been for 30 cases in one day. Each case has two parents (sometimes caregivers), and a child support case can have multiple children on each case. …show more content…

We never know what time we will finish with court. When we get back, we are required to park at Carl Russel and take our court information back to the office. This means that I take all of the aforementioned sensitive information about our DSS customers and roll them across the church parking lot, Highland Avenue, and the DSS parking lot to get them into the office; walking

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