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Factors That Influence Risk Levels On The Hospitality Industry

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This essay will critically analyse factors that influence risk levels in the hospitality industry. Further to this, recommendations on risk handling will be put forward to lessen these risks.
ISO30100 defines risk as the effect of uncertainty on objectives, ISO30100 goes further to say the risk can be positive, negative or a deviation from the expected. There are four key drivers of risk as outlined in the ISO30100 standard; these include financial, infrastructure, marketplace and reputational risks (Institute of Risk Management 2010). Risk management like all parts of business requires procedures and policy to be effective. To do this an organisation must identify critical success factors that impact risk management and levels of risks in the business environment. Business Dictionary (2016) defines critical success factors as “Characteristics, conditions, or variables that have a direct and serious impact on the effectiveness, efficiency, and viability of an organization, program, or project”.
Ranong and Phuenngam’s (2009) thesis into critical success factors in risk management identify seven key factors in business that affect risk levels, these are “commitment and support from top management, communication, culture, information technology, organization structure, training and trust”. Ranong and Phuenngams (2009) thesis is very comprehensive at looking at these factors but does not look at more external factors, which can be said, are more volatile towards risk levels.

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