Information Technology Implementation Issues: An Analysis Suzanne Beaumaster Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Public Administration and Public Policy John W. Dickey, Chair Larkin Dudley Joseph Rees J. Michael Thomson Gary Wamsley March 24, 1999 Blacksburg, Virginia Copyright 1999, Suzanne Beaumaster Information Technology Implementation