preview

Hrm 531 Week 4 Step Process Paper

Decent Essays

The steps listed below served as a guide showing how the company went about improving the current work flow: 1. Mapping processes: • Each step was drawn and put down on paper. • Processes were measured: The processes were identified. Objectives were identified. Obvious bottlenecks were highlighted by analysing the process metrics. 2. Problems were identified and noted down that were experienced by the process departments: • What did the staff think? • What about the managers? • Which areas of frustration? 3. Identified wastes in the current processes using the seven wastes as a guide to what should be looked for. The question was asked, “Why did this waste occur?” and, “What can be done to prevent it?”. 4. Mapped an ideal state: • Ideal processes …show more content…

By following this simple formula, it allowed them to think differently than they would do if they started with the Current State and were then asked to make improvements. It became clear that their preconceptions were easily challenged with this method. 5. The company developed an action plan to reflect which actions were required, including timelines and team leaders to those actions. This was to migrate from the Existing State to the Working Improved state. From there on, the company committed to the processes. Commitment meant getting accountability from individuals in the team, conducting regular daily five minute team meetings to show status against the plan and keep working and making improvements to the process according to their action plans. 6. The company ensured that they monitored each new process that were implemented by putting performance measures in place to reflect gaugeable improvements. Group leaders were assigned to each division to monitor and review them regularly, and again, more importantly, to take ownership and be accountable. The company continues to monitor and implement changes in an attempt for continuous improvement and embrace team

Get Access