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Lean And Six Sigma

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Introduction
Efficiency and effectiveness are two key terms in business, no matter the industry a company activates in, as measuring firm strategy and performance has become more and more critical nowadays. All organizations seek to achieve both and this requires a whole range of tools and resources. Efficiency relates to the “degree to which an organization uses resources optimally in order to provide its services” (Ala, Carol, Joy, & Aziz, 1993, p. 39), while effectiveness “measures the extent to which it provides appropriate services” (Ibidem). Furthermore, “being efficient means doing things “right”. Being effective means to do the “right” things” (Roberto, Carlo, & Roland, 113, p. 429). It is therefore quite likely that a company cannot do both simultaneously, and here the concepts of “lean thinking”, “Six Sigma management” and even “Lean Six Sigma” arise. …show more content…

Lean and Six Sigma will be analyzed taking into consideration the principles and implications underlying them, they benefits that these methodologies bring to businesses, as well as the most popular tools used by the companies. Further on, in the case study I will concentrate on the Hospitality Industry. I will take each large field it includes and investigate how Lean Six Sigma is or could be applied in order to generate as much benefits as possible: to improve customers’ experiences, get rid of the large amounts of waste and defects identified once they started the projects and of which managers are usually not really aware of, and, of course, reduce costs and increase

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