Quality Of Care Interview Paper

Establishing effective communication with the patient is a critical factor in promoting patient quality care. Good communication is fundamental when providing safe and effective care at the beside in order to increase the quality of patient care. One of the many communicative barriers that exists between patients and the healthcare team are language barriers. Language barriers are considered an initial problem of translation or code-switching. Individuals who speak different languages require a certain code breaker in order to facilitate effective communication (Gregg & Saha, 2007). Furthermore, language barriers may hinder the quality of patient care and interfere with optimal clinical outcomes. According to Happ et al., 2011, nurses have the unique responsibility to engage in communication with patients and have control over the timing and method of communication. Evidenced based interventions such as communication boards are needed to improve nurses’ communication skills in order to achieve effective communication.

Some practical obstacles that hinder the delivery of proficient and economical services include differences in language, cultural and knowledge of health issues. However, the prudent advanced practice nurse (APN) considers these obstacles to communication when providing patient-centered care. Nevertheless, when language barriers are not addressed, the provision of quality care to patient and families are undermined, which then transcends to both economic and ethical dilemmas. According to the centers for disease control and prevention (CDC, 2016), the gateway to healthcare is often hindered to a great extent by the lack of the ability to communicate medical necessities due to language barrier. In any clinical setting, efficient patient communication is essential in the delivery and accessibility of quality care and safety.

Effective communication with patients is critical to the safety and quality care. From the last two decades ,number of researches has been conducted on the impact of language barrier on health and healthcare. It is observed that language barriers are the main cause of medical errors, complication and adverse event. But due to data limitations ,limited researches on impacts of language barrier has been conducted in Canadian setting. However, the researches conducted on other countries on the impact of language barrier on quality of care is applicable in the Canadian context. Some researches shows that there are several barrier which affect quality of care and patient safety. Now, researches has begun to know the complexity of language, culture, race, health literacy that may affect patient care. Current approaches are moved towards the knowledge of risk of language barrier rather than implementation of effective, evidence informed strategies.

Non-English speaking citizens and immigrants are receiving improper medical care because of the miscommunication. The people who cannot speak English well are misunderstood, when they go to free clinics or hospital emergency rooms and attempt to explain their symptoms and illness or cannot understand the doctors or medical profession that are trying to help them. ” Interpreters are omitting questions about drug allergies. Patients are not telling nurses the correct symptoms. A mother misunderstood by putting oral antibiotic into the ears of the child instead of the mouth. The Puerto Rican word for mumps is not the same in Central America, so a child was mistreated. A doctor mistakenly told a parent to put a steroid crème on entire child instead of just the face” (Yolanda Prtida, 2005). Language barriers in the medical field are dangerous and some times even fatal. There is definitely a need for more translators in hospitals and doctors office. Clear communication is essential for safe quality healthcare. Poor communication can lead to disastrous outcomes, especially for patients with limited or no English ability.

In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome.

I had the opportunity to interview an Independent Medical Sales Representative of Quantified care from a Biomedical engineering event I recently attend in Baltimore, MD. While he was giving a brief lecture about Quantified Care to the audience, I thought he was the right person for my interview. It was short notice, but he generously accepts my 30 minute interview. Quantified Care was a recent start-up company, in which smartphone physical is focused on the future of medicine, wanting to bring mobile health/medical devices to a variety of clinical settings, from home health care to concierge medicine to global health at lowering costs. Mr. Lim is responsible for targeting and developing new customer, maintaining a high level of product and services, and keeping relationships in order to easily open sales line for other products and services. While I was interviewing him, I focused on his experience, his responsibilities of being independent sales representative, and challenges that may have.

To have quality of care within the health care system, effective communication is needed. Barriers arise when effective communication is not meet, patients with limited English proficiency are at risk for misdiagnosis, poor treatment decisions, trust between provider and patient is not there, and patients to not adhere to treatment plans and follow up if they do not understand what they need to do (Regenstein, Mead, Muessig, & Huang, 2009).

To communicate seems easy enough to most of us. We have been doing this from the moment we were born. We expressed ourselves with grunts, moans, crying, smiling and yelling. We started communicating even before we made words with our nonverbal forms of communication. Communication is important. It allows individuals to share information and messages in the form of ideas and feelings (Giger, 2013). It gives us direction and allows us to interact with others. Can you image getting the entertainment system in parts in the mail with no instructions as to how to put it together? It is essential that we all communicate effectivity in order to ensure the best quality of care. Language barriers threaten the patient safety and overall quality of care of these individuals. By having efficient practices in place it will lower those risks and increase quality care.

In conclusion being in the know about racial or ethnic inequality in health care and aversive racism can help eliminate problems. Raising public and provider awareness of racial/ethnic disparities in care, expanding health insurance coverage (Obama Care), improving the capacity and number of providers in underserved communities, increasing the knowledge base on causes and interventions to reduce disparities, examining your own behavior, and techniques aimed at its roots at both the individual and collective levels.

My paper is on my mom she is 45 years old and really close to my heart. I did an interview with her to get the answers to the questions that you gave me. My paper will talk about her health, stress, retirement, marriage, sibling relationships, and her thoughts on everything.

Hi Anna! I like that you mentioned "that the ultimate goal of quality care is provided to patients." The goal has never change, it only became better. Safety and quality in healthcare are manifested by good outcomes although positive outcome is not always guaranteed. Striving for good outcomes is using the best practice--evidenced-based, actively listening to patients and families, promoting and establishing a culture that makes safety and quality habit. Great

Communication can cause a barrier in the health care setting while working with patients from different cultural backgrounds. Communication, both verbal and nonverbal, is something every culture uses and learned within ones culture. It embraces how humans interact and behave across the world. (Giger and Davidhizar, 2002, p.185).

In all healthcare, there must be a form of commutation between patient and doctor. Depending on the information you provide to someone can alter their life either in a positive or a negative way. As stated on "Foundations for Understanding Communications in Healthcare Settings”, “Effective interpersonal communication skills are said to be a gateway to the development of other important life skills”. (Pg.1 Peter) Not only will be able to communicate to patients adequately but you will be able to communicate with you friends and family better. If communication with a patient isn’t clarified the patient can treat their self’s wrong and could possible cause there underlining condition to worsen or get to a point to where it isn’t treatable. Some words might be identifying differently with specific meaning to someone from the United Kingdom from the United States.

Language barrier in a health care setting relates to a lot of my family members and it is a topic I am interested in and wish to see changes as the years go by. I hope one day I am working as a Radiology technologist and see no patients having a difficult time communicating with any healthcare professional. Therefore, because of my current interest with language barriers in a healthcare setting research review, I will first be discussing problematic concepts within language barriers in the healthcare setting. First I will discuss about the fear it brings to non-English speaking patients then I will

This barrier is problems with communication methods and the limitations of communication which may result in communication being ineffective. Examples of this would be, if a patient did not originate from England the patients would not be able to speak English and if they needed to see a doctor there would be a difficulty in language communication. This would mean that they would be unable to communicate because neither the patient nor the doctor speak the same language and therefore cannot understand each other. This might make the patient feel unwelcome and concerned about their health as they cannot have the treatment they need due to ineffective communication. It could also lead to the patient not attending the surgery as they are unable to tell the staff what is wrong with them and their illness could progress. A way to overcome this would be to have an interpreter present. The interpreter would be able to translate what the patient and the